Markie .
9 Jun 2024
The hotel is a stunning older beauty. The foyer is gorgeous and perfect for chilling out and the lobby bar is great for 5 a.m. expresso and 2 a.m. cocktails. The room was basic enough but we knew we would hardly be in it and all the amenities were present, clean, and correct. Breakfasts were the usual buffet but the team was very attentive to coffee refills and any questions we had. The thing that ramps this review up is the people who work there. They made this a perfect stay for us - they were all respectful, funny, responsive, and had a generosity of spirit that really made the experience for us. We had an unfortunate morning where the lift broke down and the team worked so hard (alongside our Travel Rep; big shout out to Artemio and Love Cuba - I'd strongly recommend) to ensure we, and others, suffered as little inconvenience as possible and were encouraged, and celebrated, for putting up with the issues this briefly caused. The customer care was impeccable. The pool was lovely too. If we go back to Havana we'll go back to Sevilla - big thanks to the Team there!
Terjemah