Hotel berhampiran Kingdom Hall of Jehovah＇s Witnesses, Hellaby

It was worth for the price that with fantastic location few minutes to the central shopping centre and easy to check in and out even in very early morning. Great experience in there.

I have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager. Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly. Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷

Perfect for what we needed. Definitely will be staying again in the future

WE HAD A FRIDGE The toilet sit had some soap smudge on it and initially thought is something else but if foamed when tried to clean it (I always have sanitizer with me as is only human to miss a spot and do a mistake. Didn't kill me cleaning that myself. Housekeeping job ain't easy. Bless you all. Just keep a better eye to avoid Karen type❤️) The receptionists were all friendly and happy to assist me with both check in and check out. We absolutely loved our room and the view was magnificent. The dawn was heavenly seen from our window❤️ What I loved the most was the fact that in the room we had a FRIDGE. Many hotels don't have that anymore and imagine having a room without a fridge with this heatwave going on 🥵 I will attach a photo with our beautiful view🤩 This hotel will be my top choice whenever I'll need a room around the area. Clean room, clean hallway, clean reception area. Please keep an eye for the accessible rooms. Read all description and detail before booking as they have special rooms for people with a health condition and the room will have some things at a low level to the ground. Will be your fault for not choosing the right room not the hotel's as you need to read description always. Don't take it out to the staff for your own mistake😊 Seen a lot complaining about that, as I've seen also about the rooms accessible and didn't understand the term initially, until I went through the details. After reading the details I knew exactly what room I need to book and what would not be convenient for me🙌 Bless you all and hope this review will be of help to some of you at least 😊

The staff were very helpful and friendly. The hotel and room was very clean. We dined in the restaurant one night and the food was okay,nothing to blow your mind. Checkin was prompt and very easy at 2pm. The main down side was the hotel bar closing at 10pm. With no chance for guests to get a drink before retiring to bed or having a conversation with other guests over a relaxing drink, not even a coffee or tea. I did ask and was told that brew facilities were in our rooms.You could walk across the carpark to the the pub.. but that closes at 11pm, and they had live music on one of the nights we stayed. Where in the modern world does a hotel not serve drinks to guests after 10pm? They are potentially losing extra money that in this day and age every business are trying to capture.Would I stay here again??? Probably not. Not simply because the bar was closed..but because basically the hotel closed at 10pm.

I would highly recommend the Crowne Plaza Victoria for any conference or large-scale event; the team here, in particular Emily Evans, were friendly, outgoing and went above and beyond to ensure that our conference ran smoothly. Before arriving at the hotel, the team was in constant contact with our team to ensure that our delegates rooms were booked, our menu selection for our formal dinner was confirmed and that dietary requirements would be met. Furthermore, after highlighting that some of our delegates would be observing Ramadan, the team not only provided packed breakfasts for these delegates so that they could continue to take part in suhoor, signage was created to highlight where the prayer room would be over the course of our stay. As the Crowne Plaza Victoria is a hotel there will be other guests who have booked their rooms months in advance, once the team realised that we would be six rooms short, the hotel across the road was contacted to enquire whether they had any availability to accommodate our overflow. Once confirmed that they did, all we had to do was inform the team who would be staying at this hotel and their dietary requirements; the fact that the Crowne Plaza was so proactive in providing a solution to a problem we were not aware of was so greatly appreciated and highlighted to us that this was a venue/ team which wanted to ensure that we and our delegates had the best time with them before we had even arrived! In addition to this, the team’s dedication to ensuring that our conference ran smoothly was further highlighted by Emily physically moving the tables all by herself when we realised that the position of certain tables obstructed the view of the presentation. All requests such as; additional labelling for food, temperature control of the main room were completed swiftly, even by hotel staff whom were not directly assigned to looking after us. All the food provided was amazing, whether it was lunch, snacks or the food served at dinner, you could tell that an incredible amount of detail was given. I could not recommend this hotel and team enough!