Hotel berhampiran Holzkunstwerk, Heusenstamm

I was put up at this property by Lufthansa (shame on them). Th room I was given had no air conditioning and the door lock was broken allowing some drunk to walk into my room while I was trying to get a few hour sleep. The room was clean, BUT (1) the desk lamp was broken, the bathroom exhaust fan sounded like it was having it death knell and there was no bottle opener to open the bottled water provided The there is the 'so called' restaurant. The atmosphere was non existent. The waitress mad it clear that one could only go the 'buffet' once. The only good thing about the buffet was the fresh lettuce and cucumber. There was a cooked vegetable serving that was tasteless and watery. There was a meat of some sort in a white sauce that was inedible. There was also some badly dehydrated sausage. Oh the hotel has only one English television station, no computers in the lobby and no power adapters to be loaned to guests. The only good thing about this place is leaving it.

Ein recht neues Haus, sehr gut in Offenbach an der Berliner Straße gelegen. Die Innenstadt und der Wochenmarkt am Wilhelmsplatz sin fussläufig innerhalb von 15 Minuten zu erreichen. Hervorzuheben am Haus sind die sehr netten und hilfsbereiten Concierges. Einziges Manko an den Zimmern ist das Bad mit der doch recht eigenwilligen Anordnung der Wasserhähne am Waschbecken. Da stimmen die Proportionen der Armatur nicht mit dem Waschbecken überein. Das führt unweigerlich zur Überschwemmung des Waschtisches. Ein bisschen befremdlich ist auch das der Parkplatz mit € 15.— pro Tag sehr teuer ist.

Amazing place! Decided to stay there 3 months. Great location. Close to city center. Direct bus connection and Ubahn and metro stations are 15 mins walk away.

The overall design and layout of the hotel, lobby and the rooms themselves was good, fresh and modern. There were a few issues however that detracted from my stay at the Niu Coin. -I requested a quiet room on my reservation and again on check in (as I needed a good nights sleep for the work I was doing) however the room I received I was awoken a few times during my stay with doors slamming in the corridor, the room doors are spring loaded and slam as people come and go during the night. -The shower curtain in the bathroom was heavily stained at the bottom and there was a slight drain smell in the bathroom on one day of my stay -The own branded shower gel in the bathrooms smelt amazing but the container was almost empty -The Wi-Fi was entirely useless, on the one occasion i did need to work on a business document online the internet connection continually logged me out after 2 minuites. Positives - the breakfast was good - the staff were friendly and helpful - the location was good and overall the cleanliness (other than the shower curtain) was good. The Niu Coin is a good concept and the website, design and layout lead me to believe the company has good vision for a modern hotel brand. However the operational delivery is somewhat lacking in places. The hotel management needs to re-focus on the basics such as cleanliness, maintaince and operational processes - these as all the least glamourous aspects of the hotel business but getting the basics right is key for everything else they're hoping to acheive

I am still staying at the hotel and my experience so far has been absolutely horrible. The checkin was so slow and the male receptionist was disinterested for any greetings let alone offering any help with baggage . Sent me through wrong side of the lift and had to take stairs to get to my room it would have been easier if I was advised to take only 3 steps of stairs and the then the lift which opens right outside the room I was allocated. The cleaning standards of the hotel are awful on next level. The room is so dirty , the corners are filthy and the situation under the beds is disgusting. The housekeeper enter your room to verify if you are staying over rather than checking the system at the reception. The cleaners seem bothered when you ask them to refresh your room and they don’t greet you at all. It’s like I always have to remind twice if I need something. Customer service runs in negative not even zero . I made the biggest mistake of choosing this hostel /hotel , I have never experienced this bad hotel in my life. My recommendation, spend a little more and book somewhere where the staff actually wants to work. Well apart from greeted by a lovely lady receptionist on Saturday evening , the day I checked in ,,, nothing is right about my stay.

Lovely hotel, very clean and great ambiance in all public areas. Fantastic breakfast buffet with fresh hot and excellent cold selections. Room was a nice size, beautifully tiled bathroom, and lots of hot water. View was great too. Bed was comfortable with two fluffy pillows (only used one). Bar food was very good and reasonably priced. Staff were friendly and helpful and offered a breakfast to go for our early flight departure. I did note a 2 euro price to borrow an umbrella, which seemed petty. Location is perfect, beside the river, lots of restaurants close by. Old Town is about 15 minute walk away, and Main train station 30 minutes walk or 15 minutes on # 11 bus (Ostend train station was closed but it is only 4 minute walk). Airport is other side of city, so about 30 minute car ride. Highly recommend this hotel for visitors to Frankfurt. We stayed four nights.

Wer nach einem modernen Hotel in Frankfurt sucht ist hier gut aufgehoben. Super freundliches Personal (spricht oft nur Englisch) und tolles Hotel. Das Zimmer lässt keine Wünsche offen von einer Regendusche und einem Spiegel mit Bluetooth Funktion im Badezimmer bis hin zu einer voll ausgestatteten Küche (Spühlmaschiene, Eiswürfelfach und Form, Kaffeemaschine, Wasserkocher usw) bis hin zu einer sehr ruhigen Lage und Blick in den grünen Innenhof. Ich komme aus dem Schwärmen gar nicht mehr raus. Das Hotel hat erst am 31.08.2024 eröffnet und ich kann es nur empfehlen

Parken ist nur in Parkhäusern, oder wenn man Glück hat, an der Europa-Allee. Zur Messe nur ein paar Schritte. Die Zimmer sind sehr klein, aber mit allem was man braucht und sehr sauber. Fenster sind sehr dicht, so dass man keinen Lärm hört. Das Personal ist sehr freundlich. Das Frühstück ist Standard, das Platzangebot sehr knapp. Kleine Tische sind hipp, aber gewöhnungsbedürftig.

I had a great experience at this hotel. It is in a very good location with the subway station right next to the hotel and the airport just one stop away which makes it convenient to get to and from the airport if you don’t have a lot of luggage. I understand previously there was a shuttle service maybe they can resume it for guest with luggage