Hotel berhampiran Estate Gorp & Roovert, Hilvarenbeek

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

Entree was oké.....Bed was prima zo lekker groot. De kamer was schoon. Het ontbijt kon iets beter miste gewoon iets lekkers . Verders alles prima verlopen . Personeel was wel prima ....moet wennen aan Engelstalig personeel

This is a nice clean property located in the heart of Tilburg. Getting around the city on foot from the hotel is simple. The staff at the hotel is warm and friendly, and are always ready to help. The rooms are clean and quiet - at least mine was as it was on the opposite side of the hotel from the street. The parking ramp isn't much to look at, but at least it's quiet. The breakfast was nice, with several hot and cold options. All in all, it was a nice hotel and offered good value.

Very silent airport, nothing is hearing from windows. No sound of taken on/off plain. Thanks.

I had some trouble checking in, the personal where not around and there is a fully automated check in booth. That doesn’t work to well, I had to pay again and when I tried to enter my email address to receive my roomnumber, it broke off halfway with no possibility to find out the room# other then try all of them, I was in room 324, that took me about an hour to find out, lol. After when I took my luggage there was someone there and he reimbursed my second payment and gave me a drink on the house, all good… rooms are good, location is superb..