Ulasan The Mansion Hoi An by Minova

Jawapan daripada Pihak Penginapan: Dear Customer,First and foremost, we extend our sincere apologies for the discomfort you experienced during your stay in our Premium Alex room. Recently, we temporarily closed our facilities to carry out necessary repairs and enhancements based on your valuable feedback. We've made interior replacements to ensure cleanliness and adaptability to Hoi An's climate. Additionally, we've addressed animal control issues within and outside the room, enhancing the landscape of our villa.We are excited to welcome you back and would like to extend a discount for your year-end stay as an expression of our regret. We aim to offer you exceptional service and serve delightful Hoi An cuisine prepared by our intuitive Hoi An native staff. Your feedback is immensely appreciated, and we hope to provide you with an outstanding experience in the future.Thank you for your understanding, and we wish you a fantastic year ahead.

Jawapan daripada Pihak Penginapan: Dear Gangmazaishanghai,We are delighted to know that you had an amazing time at our Thi Du Room. Your presence was truly appreciated, and we eagerly anticipate welcoming you back in the near future. At our establishment, we are committed to enhancing our service every day, and your feedback holds immense value for us. Thank you for your incredibly positive feedback; it serves as a major source of motivation for our team!Best regards,