Eco Lux Riverside Hotel & Spa

This hotel has really everything you need. We were only supposed to stay for two days, but we extended it to five days because we were so comfortable and felt so good being taken care of. The staff helped us with everything we needed at all time. Always with a kind and sincere smile. breakfast was perfect so much to choose from! My wife have a bad knee injury and walk on crutches, but they did everything so easy for her and it was really comfortable for both of us. Every day when we came back from our adventures and tours to Eco lux Riverside hotel it really felt like we came "home". Everywhere in the hotel it was clean and nice with a perfectly luxurious atmosphere and this to a very good price. It was also wonderful to be in a beautiful and calm place so close to town. We loved the feeling that everybody just wanted to take care of you. It was a perfect experience and we will surely come back!

I've never left a hotel early before, but there's a first time for everything. This hotel is simply not as advertised. The photos used to advertise it are misrepresentative and I have no idea why it receives so many positive reviews (presumably because the owners are running it themselves and trying their best, but this is irrelevant if they cannot actually provide the service you have paid for). For what it's worth, a brief list of the issues we encountered (and see images): - nobody at reception upon arrival - dirty areas in the room - gym absolutely unusable (2 broken treadmills, rusty weights, filthy dirty room) - breakfast severely lacking in options (not like the images, but did have ants on the bread) - no furniture on our balcony (was told it was due to bad weather but others had theirs, said it would be put there next day, it wasn't) - safe didn't unlock, alarm went off (on second time of asking was handed an actual master key to fix it ourselves) When we decided to leave early (2 nights into a 5-night stay), we paid in full. It was our decision to leave early. The owner then proceeded to mark us a "No Show" meaning that a) Booking would then charge us for the payment in full, and b) not credit us for having stayed at the property. (2 months later this still hasn't been resolved). To add to the facade, the owner didn't provide a receipt when we left and paid in full (another broken machine, apparently). We had to chase this after to prove we had paid in full and in order to avoid being charged twice for the property wrongly marking us as a no show. In all, this is not a place to stay, there are far, far nicer properties in Hoi An (more centrally located). Do yourself a favour and avoid.

Leider nur 2 Nächte in einem etwas abgelegenen, aber gut erreichbaren ruhigen Hotel. Großes Zimmer, Albtraum Bad, bestens funktionierende Klimaanlage, Schwimmbad, feines Frühstück mit asiatischem und europäischem Angebot... Einfach top! Und der Service sehr engagiert, charmant, Spa-Angebote innerhalb von 30 Minuten - wo bekommt man das woanders?