Ulasan Renaissance Hoi An Resort & Spa

Jawapan daripada Pihak Penginapan: Dear Josh Burley,Thank you so much for your wonderful review! We’re delighted to hear that you had such an amazing time at Renaissance Hoi An, and we’re especially pleased that Tran’s friendly assistance made your stay even more enjoyable. It’s also great to know that you appreciated our shuttle service to Hoi An Old Town.We look forward to welcoming you back for another memorable stay soon!Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear Claire BB19,Thank you for choosing to stay with us at Renaissance Hoi An Resort & Spa and for taking the time to share your thoughts. We are delighted to hear that you enjoyed your stay and found our resort beautiful and well-suited for families. It’s wonderful to know that the kids' room and ping pong facilities added to your experience.We're also happy that you enjoyed our breakfast and found the Junior Suite to be a great fit for your family. Your feedback regarding the restaurant is also appreciated, and we will review it carefully to ensure we continuously meet our guests’ expectations.We truly appreciate your feedback and look forward to welcoming you and your family back to our resort for another memorable stay.Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear Susanna,Thank you so much for your review and for staying with us.We’re glad to hear that you found our resort a perfect spot for a relaxing getaway, even though it's a bit farther from town. We hope to welcome you back soon for another peaceful retreat!Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay with us and enjoyed our beautiful facilities, friendly staff, and amazing buffet. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay!Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our restaurant left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation

Jawapan daripada Pihak Penginapan: Dear Sir/Madam, Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future . Sincerely, Tan Hong(Ms) Director Of Operation

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for staying with us and leaving a wonderful review.On behalf of our brilliant team, we would like to express our sincere gratitude for choosing our resort. We truly appreciate your feedback and are delighted to know that you had a memorable stay. We look forward to welcoming you back soon.Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear WayLu,Thank you for your feedback. We truly regret the negative experience you encountered during your stay. Your concerns, especially regarding the cleanliness and service, have been brought to the attention of our management team, and we are taking immediate steps to rectify these issues.We appreciate your comments and hope to have the opportunity to welcome you back in the future with an improved and more pleasant stay.Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation

Jawapan daripada Pihak Penginapan: Dear Sir/Madam , We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our swimming pool left a positive impression on you. We look forward to seeing you again among us. Yours very truly, Tan Thi Hong Director Of Operation

Jawapan daripada Pihak Penginapan: Dear Sir/Madam,Xin chào!We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi HongDirector Of Operation

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your wonderful review! We're so pleased to hear that you enjoyed our diverse breakfast offerings and the flexibility of having it from 6 AM to 11 AM, perfect for a relaxing holiday. We're also happy that you appreciated our shuttle service to the city center, as well as the friendly service from our team. It's great to know that you enjoyed the sea view from your room's balcony. We look forward to welcoming you back soon!Best regards,Renaissance Hoi An Resort & Spa Team

Jawapan daripada Pihak Penginapan: Dear Sir/Madam, Xin chào! We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl Resort & Spa Hoi An. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future. Best regards, Tan Thi Hong Director Of Operation

Jawapan daripada Pihak Penginapan: Dear Sir/Madam,Many thanks for taking the time to share details of your recent experience with us on Trip.com!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa