Natalia
4 Januari 2024
I had a negative experience booking through this site. I blame the site, not the hotel. the hotel provided the wrong room, which is in the photo. mandatory cleaning costs $ 40. there is no information about this on the website. you will find out that your accommodation will be $ 40 more expensive after payment. It's a bit of a scam. other hotels that do not have additional payments lose out when searching for a lower price. but this is not the most unpleasant thing. the website allowed me to book 1 bed for me and my daughter. I always do that. there were no problems before . but when we arrived at the hotel, I was told to pay an additional $ 150. they have a child for free up to 7 years old. there is information on the website that a child under 16 years old can be free of charge. the technical
support of the site persuaded us to pay and said that they would refund the money. there is a correspondence and they called on the phone. I wouldn't have any extra money for such a surcharge. I paid $40 for cleaning (there is no cleaning, only garbage removal!)and $40 for the fact that we were still checked into our room. this amount was without a check (with a check, the amount would have been $ 100). for this money, you can rent a better room here, but they refused to refund the money. we waited 3 hours for check-in and swore. disgusting.
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