Best Western Hotel Causeway Bay

In fact I was quite disappointed for the experience of this stay over .  1) when I made the booking . It’s says it’s only allows stay up to 1 person . And this is recommended by my friend and she was going with her friends last time . Moreover, I saw the stay experience by another family from YouTube . So I am sure that this room is not limited to one person . Anyhow , approve is given by your CS colleage and the hotel that I’m ok to stay with my another friend ( total 2 of us ) and since the price is with breakfast included . Nevertheless, we were informed that we need to pay extra for the 2nd breakfast. Fine ~ it’s not expensive, I pay .  2） after I get into the room and discover it was not same as what your website shows to me ! It show 2 sides glasses wall at the balcony and mine is only got 1 side ; and why I booked this room is just because of this 2 sides glasses wall and why ???? We were given something different without noticed ?  3) the room is extremely small with no essential equipments , such as cold refrigerator, USB charging ports , cabinet for stowage of our luggage and belongings, we have to place our bags and clothing on the ground !!! Why ?  4) the shower / toilet is divided by a glasses wall only ; we were just friends and not couple or family members….. it’s too embarrassing during we using the toilet bowl n showering ….  5) the room is not totally cleaned before offer us ; the floor is still with ashes and litter ; tub is still have long hair and many black dots …. Which I need to clean up by myself before i feel safe to put my body in .  Because I don’t want to ruin the mood of celebrating my birthday, and that’s why I didn’t go down to reception and ask for follow ups.

Hotel is located strangely near the back alley which was difficult to find at first. However, it is near Times Square and the populous areas here. Rooms are small and old. Service is so so only.

The room is clean, nice place to stay! Accessible to all transportation, mrt, bis, taxi and tramway. City center, near time square! We enjoyed staying here!

This is my 2nd time to stay at Best Western Causeway Bay Hotel. With friendly staff, convenient location and nice neighborhood brought me to come again….

Over all, we enjoyed the stay because of the quality of services. The employees were all nice to us. After reporting the issues of the phone and standup table, the Maintenance Team came to fix quickly. The room, although upgraded, was very small. There was not much space to move around in the room. The breakfast buffet was fine and a convenience for us. We like it. Although the window was small, the night view was beautiful. Suggestions: 1. It is annoying when the shower curtain was waving during the showering. We would suggest installing a shower curtain with magnetic metal ***** which can be attached to the bottom ledge of the shower basin. This will also prevent water splashing out of the basin. 2. Please discard the worn and damaged towels. It did not feel good to use the damaged towels in a hotel. 3. There was no face cloth served in the room. Is it expected for the guests to bring our own and this would be odd?

Great view and location but have to purchase or bring your own toiletries.