JEN Hong Kong by Shangri-La

The hotel was in a great location, easy MTR access, efficient & can maximize sightseeing time. The staff were friendly and helpful. The hotel also provide wooden toothbrush and water dispenser to reduce its environmental impact. Keep up the good work!

Average hotel. Nothing special. Pool is old. Photos are nicer than the actual rooms.

Land here is limited so considering that, you actually get a pretty decent room size already. Cosy place and always clean. The lounge was nice. They have a free flow alcohol bar for you to mix, 3 drinks and it makes your upgrade worth already. We got a room with a new view too overlooking the ocean ☺️ very nice to wake up to. Staffs are all amazing, super polite and 1 in particular was even more amazing. Thank you Billy for all your help during our stay. Always a pleasure to see you around and have the small conversations, making the trip an even more pleasant one. (His English is perfect too, making it super easy to communicate). I remembered we also picked up the phone to request for something, the first line was “good morning Mr xxx, how can I help you today?”, my husband was shocked at the service and took some time to reply 🤣 Location: there’s a laundry place at hill road, just around the corner. Supermarkets too. 7eleven right beside. And the MTR, right in front of the hotel. After staying for a few days, u will be glad you chose here considering the convenience.

It is close to the HKU and good for conference participants. However, I do not know why the stuff knocked the door in the morning. It did not affect me as I planned to check out earlier in the morning for participating a conference, but I wonder what would happen if I wanna take a laid back morning and might be woke up by the knock of the stuff.

Ioverall a very good hotel but I was very disappointed to hear I would not receive any loyalty points as I didn’t book directly with the hotel :(

Convenient location right next to HKU station. Rooms are satisfactory and we enjoyed the rooftop pool. However, we had to carry our heavy luggage ourselves to the reception on the escalator! That was quite dangerous and the concierge offered us no help even though he saw how much luggage we were carrying. He also didn’t tell us that we could have used the elevator instead which would be much easier. The room was okay but the bed was smaller than a regular queen.