Hotel berhampiran The Alliance Bible Seminary, Hong Kong

Very nice and clean hotel. The staff are very friendly. The vibe is so relaxing and chill.

Overall we had a good time. Unfortunately there were no surprises (ie. unexpected fun or magical moments, services), but we did have a decent time. Hotel staffs never greeted us so it was bit unexpected in that front, because they will only respond when we greet them, so we did feel bit isolated. Positives: Pools are open for long time, breakfast buffet quality is so good (but way too pricy, considering kids does not eat much), room is spacious, shuttle bus frequency is very convenient, hotel is really creatively constructed (both external/internally). Areas of developments: Could be better if Staffs could greet guests (even the front desk staffs were unfriendly), Breakfast buffet’s cost performance needs to improve -＞ considering the super high price it should not limit the breakfast time to only one hour as guest loses time to greet character as well, also on top of high price it charges 10% service tax, and character photo costs H$168 per photo when the photo quality was bit blurry…., it would be great if breakfast buffet price could lower (especially for kids who does not eat much) or stretch the 1 hour limit to 90 min. Another area of development could be, the scope of hotel merchandise coupon… -＞ seems like there is unexplainable scope of which product they can allow/disallow $10 off coupon. We wanted to buy two products of which one of them the staff explained we cannot apply the coupon, and the staff’s explanation was “because this is popular”… when I asked how would we even know which is popular and which is not, and the next explanation was “oh it is because Lina Bell is popular”. It was very awkward explanation and scope, but I suppose it was Explorer’s Lodge Hotel style… Overall, we enjoyed HK Disney land so we will definitely come back, but unless above AOD are changed/improved, we will not consider staying with Explorer’s Lodge.

When we have to choose a hotel in Disneyland Hong Kong, it has got to be the Disneyland hotel. Not the other ones because this one, you get to meet characters, princesses, and there are lots of fun activities to play!

Service from all staff was excellent throughout! Only recommendation would be to change the very low bedside lamp bulbs that are incandescent to LED as our 2 year old burned one of his fingers on within the first hour of using the room!

Absolutely looooved the hotel!! The design, layout, and the pool! Location is perfect got to check out the big buddha- got bus 23 came back with the cable car and the hotel is right there. It is also in a mall, which was tricky to find but look out for the signs haha. 😃

I have to say incidents happening would be a good opportunity to know the place or organization better. This time, Sheraton demonstrates an impressive incident handling skill when I found some mistakes of housekeeping. The manager himself with a couple of coworkers come to solve, explain, and apologize for it, even if this is just a very minor mistake. When checking out, the receptionist heard about the incident from me, and they made me feel they are so sincerely sorry, again as the 4th time :) Back to the room itself, impressive sea view and airport view, fine bathroom commodities and the whole-night silence. I would say this is very nice experience, so that I left a memo to big back the hotel a big Thanks!

Very idea to stay if going to Disneyland and back to airport. Free shuttle bus back and forth Tung Chung and Airport, factory outlet is just at the station. Only downside is food options is limited, may choose to just stay a day or two and have hotel breakfast and night buffets.

Land here is limited so considering that, you actually get a pretty decent room size already. Cosy place and always clean. The lounge was nice. They have a free flow alcohol bar for you to mix, 3 drinks and it makes your upgrade worth already. We got a room with a new view too overlooking the ocean ☺️ very nice to wake up to. Staffs are all amazing, super polite and 1 in particular was even more amazing. Thank you Billy for all your help during our stay. Always a pleasure to see you around and have the small conversations, making the trip an even more pleasant one. (His English is perfect too, making it super easy to communicate). I remembered we also picked up the phone to request for something, the first line was “good morning Mr xxx, how can I help you today?”, my husband was shocked at the service and took some time to reply 🤣 Location: there’s a laundry place at hill road, just around the corner. Supermarkets too. 7eleven right beside. And the MTR, right in front of the hotel. After staying for a few days, u will be glad you chose here considering the convenience.

We stayed in this hotel before, and our first visit was great. The receptionist was so wonderful and upgraded us, and the room was beautiful, clean and quiet! It's also 5min from the metro station. Amazing! Because of this we booked to stay again for our next trip without hesitation! However, on this occasion it was disappointing after such a wonderful first impression. We were upgraded to a higher floor, but the room was a good size, and the view was okay. The city view is not so much 'city', but out onto the neighbouring residential area. The bathroom door was broken, and would only close if locked from the inside; which would've been ok, but the bathroom has night lights you can't switch off, so the room was never dark enough to sleep. The blinds had holes and didn't close fully at the bottom. The dressing gown had holes all over it! The ventilation was noisy and despite having a switch, didn't turn off at all. The shower door even had orange mould at the bottom, and the toilet flush only worked if you held the button down. Considering the price of the room and the quality it presents itself, it felt so disappointing, and was such a let down after our first stay was so good.

it was a great experience on this hotel, we was so suprised when we enter to our room, the view was breathetaking ☺️ and my kids are happy and like it so much, and the pool the kids love it 👌, special mention to mam bernadette who assist and help us throughout of our stay, ☺️❤️ we definitely come back again soon ❤️