Hotel berhampiran Yingwanyuan Shopping Mall, Hong Kong

The first night, we were unable to sleep well because the air con was far too noisy but many thanks to the hotel , we were given another room which was bigger and spacious. That was truly a surprise and a treat ! To me, it was like a birthday present from the hotel (21 Dec). For the rest of the stay, our sleep was restful and pleasant . The rooms are clean (we have booked 2 rooms, the other room was occupied by my sons) and the toiletries are complete and smell nice. Towels are thick and clean. A surprise came to one of my sons . His birthday is 19 Dec and the hotel has given him a cake which was personally baked by the hotel chef (which I learnt from the staff; I had initially thought was bought from the bakery outside ). The cake was so tasty and delicious . Thanks to the chef ! Thanks to the hotel ! On the day of check-in, the receptionist had wished him happy birthday, but never in our mind he would be given a cake . A special thanks to Xavier who was cheerful and helpful towards us in assisting us with calling the cab on two separate occasions, giving directions for the drivers to come to the hotel. We are not conversant with Cantonese and he is definitely a great help. Also after drinking the coffee, he happily offered to throw away our empty cups. I felt that it was not his job (as anyone should throw his own trash), but he insisted and did it willingly and cheerfully . He made our stay really pleasant . Thanks, Xavier! More to add, the gym and pool table are plus points, suit the needs of my husband and sons . On a separate note, the blind on the leftmost glass window (next to bed) does not roll down properly . I had to manually roll it down , sorry for unhooking some of the hooks of the day curtain. Blessed Christmas to the management and staff of the Ovolo southside! :)

Really nice reception lady and helped to arrange a good bedroom without noise. Not easy to have such an engaged receptionist. Thank u Ms Ko!

Saya pernah ke Hotel JLink ini untuk beberapa kali sebelum ini dan saya boleh mengatakan bahawa Hotel ini telah dinaik taraf dan banyak bertambah baik. Berkenaan dengan kualiti perkhidmatannya, kemudahan termasuk bilik dan bilik mandi yang bersih dan luas. Penginapan saya lebih selesa dan lebih santai boleh tidur lama tanpa sebarang gangguan. TETAPI saya hanya ingin meminta perhatian Pengurusan dan kakitangan tentang Hiburan ..TV, mempunyai penerimaan yang buruk isyarat yang lemah. Tetapi secara keseluruhan, saya boleh katakan ia adalah penginapan yang sangat memuaskan👍

Toilet shower and sink are very terrible. I even could not open the faucet of the shower. Hotel doesn’t have instructions of how to use it. Water goes very slowly. Plus it was very slippery during shower. Hotel does not provide waterproof carpet on it. Finally I put on bathrobe to dial “0” to ask staff to help. Besides this shower problem, hotel located at very good location. Hotel staff are also very polite & nice. Housekeepers very polite and said hello to me. They cleaned up the room very fast at the second day. Concierge staff are helpful , fast and polite too. I called them to pick up my luggage, they came very fast. They were very caring . They gave me a big plastic bag for my shopping gifts. We went to sky bar lunch. Food very delicious , staff very nice & professional. The price also inexpensive. It was worthy. The restaurant view very beautiful .

Great location, less than a 10 minute walk to the metro station. The hotel hardware is well maintained and although the corridors looked a little tired, the room was in good condition. The staff were friendly and helpful, especially the concierge. On the first night I stepped into the shower and found there was no soap. I called reception and someone came immediately. However it was still a huge inconvenience. The staff who came to the room didn’t kept their outside shoes on and as a result left black shoe footprints all over the room.

This place located quite far from city center and a local residential area called Aberdeen. Nearest MTR is not within walking distance but there are many City Bus available direct to City Center like Central, Mongkok etc. Best part is with reasonable or same price u can get a super spacious room in HK which is unlikely to get it in town area unless u willing to pay at least 50% more in City Center. We noticed there were no room cleaning or refill of amenities some of the day, when we told the receptionist, they informed room cleaning is 2 days once based on which level but we can request additional amenities from front desk. I think this place is belongs to a Catholic Society named Caritas as we noticed there were school, church, nursing room under the same Caritas Group.

The hotel needs some update, but location is pretty good. It has a pathway that you can go directly to the mall next door, with all high end shops. The service is also average. We paid US$100 for early check in (6 hours early), and as they do not have any scale in the bathroom (usually hotels supply a scale in the bathroom), we are asked to bring our luggage down to the lobby to weigh.

Renaissance was a great stay only marred by a slight confusions on check in with the booking having been entered for July rather than June, but swiftly dealt with. Great location, especially for anyone traveling down from Shenzhen, fantastic breakfast, and extremely friendly staff. Harbour view is absolutely worth it!

1. Room: excellent facility with warm/welcoming staff, helped change room as the side panel got some issues (highlight: perfect mandarin/english, professional service to all guests no matter where she/he is from). 2. Service: room service was excellent. However, the spa staff was in the rush (we could obviously tell that she is running out of time, no pleasant farewell. The spa mean to be a luxurious experience while I feel there is much to improve in terms of presentation). 3. Restaurant: we had lunch at 8th floor restaurant twice, excellent food, outstanding staff and sophisticated service, sparked the stay.

This is the second stay at the hotel. Became disappointed by the cigarette smoke we sensed over midnight that woke up my family. When the staff was asked to check for the violators, the staff instead sprayed deodorant outside our room,then knocked and said ”I could not smell anything”. It was disrespectful gesture, as if we lied about the incident. When we said that we could not agree with the deordant being used before her check, the staff went silent and began discussing the AC. When we interviewed other guests in the breakfast lounge, others agreed with our observation on cigarette smoke. We reported to reception as well but limited changes could be done due to centralized ventilation system. Suggest all staff go through training again regarding respect. Attached is the view from lobby of our floor. We stayed on top floors in the second stay but it didn't seem to matter.