Pengguna Tetamu
25 Disember 2024
We were excited to stay at this family friendly hotel and spend some time in the English countryside. Upon arrival, we found the whole reception area odd - it was tucked away in a back room, and although everyone was professional and helpful, we felt the service was a bit manufactured. We soon realised why. The hotel was simply enormous, with long interconnecting hallways that we got lost on. Some areas felt like a hospital (that weird, T-shaped glass hallway cutting through the middle of the courtyard…?). The restaurant was enormous and felt impersonal. The food was expensive and not good. We were most excited about all the activities they advertised for families. The games room was excellent. Although the gym and pool were great, it was set up as a commercial entity with local members, so it was very busy all the time. The good thing was that there were many classes on offer (free to hotel guests), but the flip side was it felt like a public gym and pool ….a bit like we were in the way. Saying that, we did enjoy meeting the local members and they turned out to be a lot more helpful with recommendations than the concierge. The thing that really let the experience down was the cost of all the other activities. I had signed up for archery, clay pigeon shooting, carriage rides etc, but didn’t realise they cost around £150 per person each activity….it was just too expensive. We got quite bored and restless in the end and wished we’d stayed a shorter period of time. The rooms felt 4 star to us. We had a suite with interconnecting rooms. It was dark so we needed the lights on all day and felt a bit depressing somehow. Overall, it felt to us like a 4 star event venue - tailored to large weddings or the like. It certainly wasn’t up to the standard of other Four Seasons and my guess is that it will either require a major upgrade or be sold to a 4 star chain.
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