Hotel Kolam Air Panas di Al Jazirah Al Hamra

Everything was at a very high standard. Room was extremely spacious and very clean. Staff had superb customer service skills. The duty manager Mr Mohamed Emara was particularly helpful in resolving a mistake that I made when booking. Would definitely recommend this hotel and will plan to go back with kids next time as the hotel appeared to be very child friendly as well.

شكر خاص لإدارة فندق راديسون ريسورت المرجان وأخص بالشكر للسيد عهدي على تفهمه ومساعدته لنا واتمنى له التقدم والتميز في عمله وحياته وبالنسبه للفندق جميل ونظيف وهادئ يستحق الزياره دائما وانا من العملاء لديهم

Whilst staying in Dubai for 10 nights we decided to add in a short stay of 3 nights in Ras Al Khaimah at the Sofitel Al Hamra Beach Resort. We booked two superior king rooms with a sea view including breakfast. Upon arrival we were met by the car valet team who quickly unpacked the cases and We were shown into reception. At this hotel the reception is a lovely bright space and very welcoming in a calm and sophisticated manner. We were welcomed to the hotel and RAK by Saad, we were early but assured all things would be taken care of and as soon as our rooms were ready they would call us. We were advised that the cases would be waiting for us in the room. Saad then explained that he would be upgrading us to the beachfront sea view villas for our stay. Very nice indeed. Prior to our arrival I had told the hotel that whilst we were out in Dubai we would be celebrating our daughter’s birthday. Having used the pool facilities for a couple of hours we were informed our rooms were ready. A buggy took us to our villa. The hotel grounds are very beautiful and the rooms were very nice indeed . From the patio doors a very nice seating area led out to a large garden and then straight onto the beach. Perfect. Our daughter’s room had been decorated with balloons with a large cake wishing her a happy birthday. Breakfast at the Al Hamra is very good with all tastes and cultures catered for with Thin taking excellent care of the guests . The hotel claims that the lagoon pool is the largest pool in RAK and they must be correct. Plenty of different areas have been created to ensure the children can play and enjoy whilst adults have at least three adult only pools to enjoy themselves. The pool team were second to none and extremely attentive to ensure we were comfortable. Hecky is a very nice young man and clearly enjoys his job. Having found a small private area that protected us from the sea breeze we settled in very nicely. On our second day there was a noticeable change at the hotel, preparation for what was going to be a truly spectacular wedding had started, for a short time the peace and tranquility disappeared as a large area close to us was the centre of much activity. I went to reception to discuss with them my concern about a lack of prior knowledge to the activity, it was not a major complaint just a point I felt they should know about and how easily it could have been avoided. Jahmal listened and assured me he would pass my concern to his manager. A little while later we noticed 3 missed calls so I went to reception, I was met by Catrina Javin , the duty manager, she was truly apologetic and had personally wished to deal with my concern whilst assuring us me the feedback was truly valuable and understood. I have to say from that point onwards we were treated amazingly, in my experience it just goes to show that a private word with the staff is so much better than to say nothing until you have returned home and are sitting at your keyboard. Catri

Best stay… if you need privacy this place is the best choice… I must recommend this place, reception desk is very friendly and the service is the best.