Hotel Kolam Air Panas di Verbier

A true 5-star experience. We visited the W for 5 days in February and were so impressed by the hotel. The location is perfect, right beside the gondola station (no lugging your skis). Our room was in the main hotel building and had a lovely view of the Le Chable gondola. The boot room is conveniently located and the hotel can arrange ski rentals with Mountain Air who will deliver and return the skis straight from the hotel. The spa facilities were wonderful, although perhaps they could do with policing the adult-only areas slightly more, as there were some children running around at times. We also had a massage and it was one of the best I've had! Breakfast was amazing, if not the best hotel breakfast I've had. They had everything you could possibly want and more. Faultless in my opinion and the staff were super friendly. I particularly loved having the selection of fresh juices and touches such as a rotating pancake and pastry flavour every day (of course in addition to the standard offering). The only points for improvement we would mention is that they could use more than one shuttle vehicle during high season. The hotel is quite a distance from a number of the popular restaurants and they only have one shuttle for all the hotel guests. This meant that at times we had to wait a length of time to be picked up and nearly missed a dinner reservation another evening. Additionally, we felt that the concierge could have been more helpful. We rang about making dinner reservations and never heard back. When we enquired again we were told that the restaurants were fully booked. When we contacted the same restaurant ourselves, we were able to secure a reservation... However, all of the other staff were so welcoming and friendly so it may have been down to us visiting during the half term and it being exceptionally busy. Overall it was an amazing stay, everything else was perfection and I would absolutely return!

Excellent beautiful hotel. From the moment we arrived and was greeted by Marie at reception, we felt our holiday had begun. . She was so welcoming and explained everything about the hotel and facilities. It felt like nothing was too much trouble. Anything we wanted just ask. We didn’t have the right plug adapters so they lent us two. We had food on our balcony and they gave us plates and cutlery for our picnic. The room was fabulous Suite with balcony over looking the mountains and valley below. If you can get this room it is so worth it. You get the views and sun all day The bed was so comfortable and had a view too The breakfast was excellent A good selection of hot and cold. Fresh fruit, muesli, cereals. yoghurts, overnight oats, cold meat and cheese, eggs bacon and a different selection of French toast, pancakes , bread pudding daily. There was a selection of bread and jams. They even provided a breakfast for the cyclists doing Le tour des station at 4am There was a pool sauna and steam room at the bottom level of the hotel There was complimentary juice and nuts I can’t fault one thing about this hotel. They go above and beyond to make your stay as relaxing as possible All the staff were wonderful Thank you so much Hopefully we will be back next year

We came back recently from Verbier, where we spent the first week of the year at the Experimental Chalet. It was an amazing experience. The warm welcome and the friendly staff, combined to the Art Deco aesthetics definitely won us. We loved chatting with the waiters every morning while having breakfast, in a cozy, jazzy atmosphere. Everyone from the desk to the waiters to the cleaning staff to the barmen made everything to make our life easy, letting us free to focus on enjoying our time. They took charge of everythig you needed, without having to ask and have rendered us a few appreciated favors (canceling a restaurant reservation for us, among other). Our room was very quiet, as well as our floor (3rd). Although there are tea bags and a kettle with mugs to make some tea in the room, I simply made a comment to a cleaning lady regarding a particular tea flavor and someone was at our door with a whole set of tea for me to enjoy, within 3 minutes. Toiletries are from a niche Sweden brand and everything you need is either available in the room (hair dryer, robe and slippers, classic hotel items etc.) with little extras for your comfort (mouthwash, cototn pads, etc.) or easily available upon request. We really appreciated the facilities (ski room, boot rack, locker where to leave our helmets and friendly drivers to take us to various ski points). The fod is excellent and the kitchen would always have fresh gluten-free bread and the staff would remember our preferences for coffee and several details that just made the service exquisite. The bar is intimate, elegant with a beautiful fireplace and the cocktails are well done. The location is perfect: in the heart of the village, near the services and restaurants (Le Chalet d'Adrien/ Le Grenier, La Nonna...). Not only we are planning on going back but it will become a tradition for us in Verbier! Lili & Alex, Canada