Cari Hotel dengan Tab Mandi di Lexington

Rata-rata hotel, lokasi mudah digunakan

Best hotel customer service I've ever had. The hotel room was fine enough, bed was exceptionally comfortable. The hot tub was broken..The customer service was one of a kind. This hotel, especially the morning driver went above and beyond in many ways. I wish these folks could be cloned and should be training others.

This is an aging, tired property that's in need of serious maintenance upgrade and major renovation. Its location is the only plus for staying here as it is within walking distance to nearby major big box stores, restaurants, and a shopping mall. But even if this is concern for a traveler, just next door, there is another newer hotel of another major hotel chain. Unfortunately, physical condition of the building isn't the only problem. Upon checking in, I had to call the front desk before even unpacking to request a bunch of missing items that one would find neatly laid out at any other hotel. Housekeeping visits the rooms on every four days. On my second day, as I was leaving the hotel I asked the front desk to have new towels delivered to my room. Upon my return I did find the fresh towels alright but I also found out that all of my snacks that I left on the kitchen table were gone. An unopened box of popcorn, an unopened bag of nuts and a few more items. No, they could not be confused as trash because they were in their original packaging neatly arranged on the table. Front desk's reply to my inquiry was ”I don't know why they would do that”. The next morning another front desk staff member's answer was even more interesting: ”I will check the safe in the back to see if they locked your snacks for safe keeping”. Yet again unfortunately, on another day, after I accidentally spilled coffee on my bed sheet and asked for housekeeping, the response I got at the front desk was ”well, let me see if they can get to your room today, no guarantees though”. This is more of an answer that one would get from a prison warden to fix a leaky faucet in one's cell; not an answer that one should get from a hotel staff whose major business is in the hospitality industry. Breakfast is mediocre at best. If you are vegetarian, then you are stuck with cereal and yogurt essentially. Everyday, their egg-based breakfast items had ham. This is indeed puzzling to me. Why doesn't the hotel management realize that a typical meat eating guest can still get a satisfying breakfast with, say, a cheese omelette accompanied by bacon strips, sausages and so on. But when even the only omelette has added ham in it, there isn't much a vegetarian can do there. So, all in all, my recommendation is to look at the map where this hotel is. You will see the other hotel on the same street just next door to this one. Go reserve a room there. You will thank me for it :)

We checked in and the TV didn't work. The cable box had pieces rattling around inside it. I complained and they moved us to a different room. Also, upon check-in, they charged me $160 for our $118 room which seems to be common practice to cover supposed ”incidentals,” assuring me the difference will be refunded later. A few hours later, my credit card was charged another $41 by ”Marriott Hotel.” What is this, more ”incidentals” coverage? When I checked out the next day, I requested a printed receipt from the front desk with the correct room charge on it (we had no ”incidentals”). A few days later, I checked my credit card transactions online and saw the $160 was still pending but the $41 had already posted to my card. I called the hotel and after they looked up my charges I was told not to worry, the extra charges would be credited back to me after a few more days. After a week, I checked my card again. The $160 charge was corrected but the $41 was still charged. I called the hotel again and was told they could find no record of the $41 charge and could not help me even though it was charged to my card by ”Marriott Hotel.” I told the person I would dispute it through my credit card company and strangely she tried to talk me out of it! Hmmm! I contacted my credit card company and did dispute the charge. My credit card was inactivated for possible fraudulent use and now I have to wait for a new one to be sent through the mail. The $41 charge was credited back to me by my credit card company, not by the hotel. I suspect someone connected with the hotel may be skimming off the top hoping a smaller extra charge may never be noticed if it doesn't get refunded amongst the overcharged room rate and its partial refund.