Cari Hotel dengan Tab Mandi di Washington D.C.

In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary

The hotel is huge and one of the more affordable one around DC. The aircon in the room is a little noisy but the operation guy came and says that’s the way it is. I asked for kettle to boil water and it came quite quickly though. There’s a usd20 surcharge per room per night but you can offset by meals in the hotel. The front desk also provides bottled water FOC upon request. Overall an ok stay.

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

It's great to be able to spend the night at this place, this time I didn't choose the wrong place. The work I was visiting was very close to this place. The service is also very good and friendly.

We had a terrible experience with a nearby hotel after checking in at 3:00 in the morning, so we decided to move out after one night and moved to the Ritz-Carlton. I called to ask if they had a room available on the morning of our student's graduation - clearly upset and distressed as there were four events that day, and we'd had a terrible night - and Nik, the front of house manager, immediately put me at ease. I didn't see how we could possibly check out of the other hotel, get our bags and car, then check into the Ritz-Carlton and still make all the ceremonies and celebrations. To further complicate matters, I was in a wheelchair, which slowed us down and made getting around difficult. But Nik took care of EVERYTHING! Someone was sent to retrieve our bags, someone went for our car, and everything was in our room once all the events were done. There was even a bottle of champagne and some incredibly delicious chocolates waiting to help us celebrate our son's graduation when we got there that night! The room was spacious and well equipped, and the bathroom was a good size (although the shower is on the smaller side - we've encountered this in other Ritz Carlton hotels as well, but it doesn't bother us at all). Everything looks and feels 5-star at this location! Thanks to Nik and his fantastic team, what started out as an unpleasant start to our trip turned out to be an amazing stay, and we are very grateful! I should also mention that ALL the staff we came into contact with at this location couldn't have been nicer. Their front desk personnel, concierge, valet and outdoor staff are incredibly kind and helpful. What sets a Ritz-Carlton apart from every other 5-star hotel is it's staff; I can't say enough good things about everyone we met. The hotel is centrally located, plenty of Ubers are available, and lots of places to eat nearby. Every aspect of our stay was stellar. Won't hesitate to stay there again when we go back. Highly recommend!! *PS - I'm a terrible sleeper and can't sleep if I can hear the drip of a faucet or ticking of a clock, so if you need peace and quiet, request a room overlooking the courtyard - no noise could be heard at all.

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

My family and I recently stayed at the Double Tree By Hilton-Washington DC/Crystal City. I paid a Military Family Rate (listed below) for 2 nights totaling $468.79, and I was expecting for the rate to include complimentary breakfast. Upon arriving to the hotel we were not given breakfast vouchers which was disappointing as I had my family with me and I could not accommodate them with that. In addition, I was trying to get information as to why we weren’t given vouchers and I was given ridiculous information. The customer service representatives at the front desk were not helpful at all. One female lied to me about the breakfast buffet only being $10.00 a person ( I spoke to this female 04-14-23 at around 8pm). I spoke to another female who could not even point to me where it says the rate does not include breakfast (04-15-23 at 7:30am). I believed the female that told me that buffet was $10.00 a person a day prior and I went ahead and took my family to the buffet. When arriving to the buffet we found out that it wasn’t not $10.00 a person, but rather $28.00 a person! For the amount we paid for two nights I would think a breakfast vouchers would be included. I believe it was highly disrespectful, especially for it being a MILITARY FAMILY rate. This was never explained to us or listed anywhere for this rate to not include breakfast so it was in our understanding breakfast would be included. I could not find it anywhere where breakfast is not included and neither the customer service representatives could not show me where it says that. . I am not sure if we were mistreated, discriminated against, or our military service is not something that is respected around here. And it being Washington DC I would think that military services are appreciated.

The hotel is very central and easy to reach from the airport for an overnight stay. I’ve asked for a room with bathtub but there must have been a slight misunderstanding as I got a room with shower but very uniquely - a balcony to the foyer. Comfortable large room!

It was a great stay overall! Easy to find and quick and friendly professional service from a bell gentleman outside escorting me to the front desk. Valet service was very easy to use with my own phone requesting my car. Warming service at the front desk and very professional. Great etiquette. Pool closed at 10pm which was perfect for me and my family. Food was great! I was able to use my points as a World of Hyatt member in both room and restaurant. Very good room amenities, specially the beautiful bathtub.

We stayed overnight and enjoyed this very recently renovated hotel. It's bright, spacious, and welcoming. The modern decor is a bit minimalist but the bed, room appointments, and bath were all first-rate. And the price is reasonable. One minus: the bathroom has a motion-activated light; if you get up during the night to use the bathroom, the light comes on with blinding blindness that is disorienting and can make it difficult to get back to sleep.