Cari Hotel dengan Tab Mandi di Wilmington

I have never written a bad review for any establishment I've been to ...but this was very upsetting and handled very wrong! At check-in, I gave license plate information for 2 of my cars. After I checked out, I found a ticket on 1 of my cars for non-payment of parking. Gave the ticket to front desk, and was told ”we'll take care of it”. Called 2 days later and spoke to Grace, their GM to follow-up and was told I never gave them info for 2 cars, only 1. She wouldn't even give me her supervisor's name, said I have to call customer service. I did that and they were unable to assist me and told me that their Gen Mgr has final say. Really???!!!

We arrived late because we were traveling from NH to move our daughter in to her apartment. After reading the negative reviews I waited to book my points until we got here. When I walked in at 11:56 the woman at the front desk said to book asap before 12. So I booked a queen bed and a pull out couch because that is all that was left for points. After she realized we were there with our daughter, she upgraded us to two queens and a much larger room. She was so accommodating and super nice. I wish I got her name (she was working August 2nd at 11:56). When we got to our room it was really nice and large. Yes, it is dated (but very clean) and the rooms are pet friendly so there were dogs there but they didn’t bark at all. The room smelled nice. No bugs (like people mentioned) and we had a great nights sleep before we had to move a truck load of furniture. The breakfast was also very good. Eggs, oatmeal (with a million toppings), sausage, bagels, toast, muffins. The woman running the breakfast was also super nice walking around and asking everyone if they needed anything. I definitely recommend this place.

Breakfast was crowded and very little food remaining both mornings of our stay. Desk staff was friendly and helpful. I left an item behind and tried calling the hotel for hours once I got home and realized what had happened, but no answer. I chatted online and was told that I would get an email withing 3-5 days. Not getting a phone call answered is frustrating and unprofessional.

Great hotel, which was quiet, with helpful and kind staff. Especially Ryan and Alexis, they were extremely kind, friendly, thorough, and helpful. Alexis answered all our questions without making us feel incompetent. Ryan was an incredible gentleman, helping my great grandmother and aunt into our vehicle and closed the door behind them and provided water for all of us. Thanks for the great experience!

We were super excited about our stay but the big let downs that I want everyone to know about is that the indoor pool is NOT heated & the hot tub is broken. Also, the pool was small & kind of dirty. Other than that everything was great. The room was sparkling clean, the beds were soft & comfortable, & the hot continental breakfast was excellent. There was a great selection of foods to chose from… All in all, a good stay but next time I’ll be going where I can enjoy a good warm swim & relaxing dip in a hot tub.

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

This was our 1st time in this Sleep in and though the room seemed a little small, other than that it was fine. The front-end employees were excellent with extra soap and towel requests, and it was nice to see they had a breakfast rather than the bagged to go breakfasts some motels are still handing out. They had 2 waffle machines and even had chocolate pancake batter, along with microwave biscuits and burritos, cereal, fruit, pastries etc. The Orange juice machine did break one day. It was nice to see the USA Today available on the table in the lobby.