Hotel Doubletree by Hilton di Houston

Satu-satunya perkara yang saya tidak gemari mengenai hotel ini, terutamanya kerana COVID tidak hilang sepenuhnya, adalah pelayan bar kerana dia menyentuh jerami saya dengan tangan kosong untuk minum saya. Susu di kedai mereka juga dimanjakan. Semua dalam semua yang lain adalah baik.

hotel santai.. Tempat yang bagus untuk tinggal untuk keluarga dan perniagaan dan kami menikmatinya. Kami tinggal di sana selama 2 malam.

We have always stayed in Hilton properties, usually they're pretty good but sometimes they're not great - this one has to be the absolute worst experience we ever had in a Hilton hotel. It was so bad, we actually took photos of the stains, mattresses and bedding. The phone from the 1980's was nasty, like someone had spilled grease on it, the light switches had a gewy oil on them, Lamps and clock were all unplugged (so very limited lighting when we walked in). There were nasty (and I mean NASTY) stains all down the sides of the mattresses and on the wall, black hairs on my sheets and my daughters sheets had what looked like small blood stains. The bathroom was so dirty that my daughter refused to use the shower (mold in the shower and a toilet that had been recently used - still remnants of the previous user!) and the sink was so dirty she chose to brush her teeth in the parking lot with a bottle of water. I tried to use the shower, then realized there were no hand towels or rags (which I didn't realize until I was already trying to take the shower). It was hands down the dirtiest room and worst experience at a hotel. We did not arrive until late Saturday evening (10:00pm) so by the time we arrived, got to our room and saw how bad the condition of the room was; it was already too late to make a complaint or even attempt to change rooms. We were exhausted and ready to try to get some sleep, but based upon the interaction we just had with the two staff members downstairs (who were chatting it up with each as well as being on their phones - dismissive), we knew it wouldn't get us anywhere so late.....and we just wanted to go to bed. My daughter ended up sleeping on top of the bedding.

Saya amat berterima kasih kepada hotel ini kerana saya hanya sampai di lapangan terbang pada pukul satu pagi, dan pemandu yang dijemput oleh kakitangan hotel telah pun pulang ke rumah. Walau bagaimanapun, apabila saya menghubungi hotel, mereka mengetahui keadaan saya dan memberi pampasan kepada saya untuk sewa. Kos kereta. Kemudahan hotel ini sangat lengkap dan berkualiti tinggi. Meja penyambut tetamu hotel ini sangat mesra dan membantu. Hotel ini meninggalkan saya kesan yang mendalam dan indah serta banyak kesyukuran.

My sister and I came for a mid week getaway and we initially blown away by how gorgeous the hotel was upon first sight. Unfortunately the beauty of the lobby and the ballroom was overshadowed by the only elevator that goes past the 3rd floor (of a 10 floor hotel) that was out of service for the majority of the trip. The first time it happened, we brought it to staff's attention and she said they were ”working” on the elevator and lead us to the service elevator in the employee only area. Eventually the elevator was ”fixed”, only to be out of service again but the end of the night. Apparently, holding the door open for too long triggers the automatic shut off feature and the elevator has to be reset **every single time** it happens, which appears to be all day long. Too bad no one who works there seems to care enough to either take notice of the people who are gathered around the elevator waiting to go to their rooms on high floors, or to put a sign up that says do not hold the door open. Did I mention that the other working elevator only goes to one side of the 2nd and 3rd floors? It was such a ridiculous inconvenience and i was only on the 4th floor, and talking with other guests who were on higher floors, it was no picnic for them either. I can't even imagine how it must be for guests with limited mobility and physical disabilities. I literally can't even get into the bathroom light that flickered off and on for my whole trip, or the trays of food that were in the hhallways when we arrived and sat there for like 24 hours because we were told by the front desk you have to call house keeping for them to provide services. Save your money and stay somewhere else.

It’s an airport hotel, so you expect a shuttle. From the airport, you call the hotel and they send a shuttle (it took a few minutes after I’d called, at 1am). They return to the airport every 15 minutes. Easy. (Definitely easier than a number of other airport hotel shuttles I’ve used.) It’s an airport hotel, so you expect it to be noisy, right? Wrong. I chose a room on the opposite side to the road (use the hotel plan in the app - someone else posted it’s all even room numbers one side and odd the other side, that’s not correct). I didn’t have a view but I heard no noise other than a neighbor’s door slam. No cars, no planes, no nothing. Great sleep. It’s a Hilton, so you know what to expect. It’s not luxury, but you have everything you need - decent bedding, space, coffee maker, the right toiletries. Room was clean and furniture, bathroom etc all seemed fine to me. I had dinner in the bar and breakfast in the breakfast restaurant - all fine, and pretty reasonably priced (especially for an airport hotel). I arrived at 1am to be offered a warm cookie. Loved the idea, sadly I have a nut allergy (thank you for labeling the product clearly as having nuts!) Service was friendly everywhere - the front desk at 1am and other times of day, as well as the bar and restaurant. And the room price was reasonable, especially given it was a last minute booking (for the next night). Did everything via the app - check in, room key, check out, find out breakfast times etc. super easy. Only minor complaint is that the little store next to reception is not very well stocked, and a number of empty spaces indicated they usually stock quite a bit more than was there. That said, if you weren’t too fussy in your chocolate or snack quest, you’d find something. Would stay here again if I needed a hobby airport.