Quality Suites North Houston - Spring

It was very nice and clean the housekeeping should come more

Waiting to get a refund still we checked in late. Got to the room within 10 mins I had killed 3 bugs. Went back to the front desk and asked for a refund and left to go find another hotel.

Had to waken person at desk for check-in at 8pm/ no smile or verbal greeting. When we asked where the complimentary breakfast would be located, the response was a simple, dis-interested, sullen "No breakfast". Rusty shower head / bad mattress / no over-mirror light in bath / bathroom door looked as if major flooding peeled bottom and sides and had simply been painted.over / no additional mirror in the suite / ice machine broken / vending machine out of order.

Renovation was going on, so not a lot to this hotel for now. I was just there to simply sleep, which met my need for the night. It's a descent hotel to stay for a night or 2, and it's close to a lot of stores & restaurants. Price is reasonable, but there is hardly no amenities for now, except for a pool. It's a good place to sleep, but not much outside that.

We were passing through and stayed here during our family vacation. The room was exactly as advertised and very clean. The staff was friendly and helpful.

The staff was great and very helpful. The room however was not great. There were hairs in the sink and bath tub, the floors were very sticky and grimy. (Took my shoes off and walked around then found my feet to be very dirty). The bed was some what comfortable was the comforter was very thin so I woke up very cold in the middle of the night. The mini fridge barely worked, some buttons on the microwave did not work, one bed side lamp did not have a light bulb and I was disappointed to find that we did not have an iron in our room to fix clothes for our trip and the TV remote did not work.

Wife of the manager should not attend customers everybody else were nice and respectful

My credit card was stolen i did not book this stay or am i even in that state.The Hotel lets anyone stay there without verification that they are who they are.

Before I say much, the staff was friendly and helpful, I didn't catch their names. This place is geared towards their locals and not for travelers. Upon arrival we were blasted by the stench of ****, it lasted until the next morning. There is no breakfast as advertised. There are no towels for the pool and the quality of the pool area shows their concern as there is broken chairs laying around. Hot tub looks like a pool of algae. There were people going in and out, hanging around that made it feel unsafe. After dark my kids and I stayed indoors. Our first room had a broken pull out coach, black stains around the tub and we had to lift the back of the toilet to get it to flush. The door to our room stopped locking so they moved us to another room. I kept finding issues with this place but ultimately it boils down the ownership. This is a place that they do not put any money in and it shows. I chose this for the cheaper cost since I was going to be in the area for days and I got less than what I paid for which is saying something. If you need a place to sleep and nothing else, it might serve its purpose but if you're a woman with her kids, pay the extra money for a better place to take your family.