Four Seasons Hotel Houston

貴有貴的道理，房間服務都在線

沒什麼服務，酒店前台種族歧視嚴重，可能是在中部的關係。沒什麼設施，酒店馬桶裏麪沒沖乾淨。 差評。不過德州的酒店也衹能是這個水平了

One of the best hotel experiences I’ve had. Brittney at the front desk really took care of all of my needs. Rest of staff were great as well. Which I had more time to stay longer.

Thank you for your service, everyone who assisted me was pending on the order that I placed. The breakfast was the best every day, I feel like my home

We had a great stay at Four Seasons Hotel Houston. We came for a weekend stay for a wedding we attended in the hotel. The hotel was beautiful and the wedding venue was stunning. All the staff were friendly and very attentive. The food and drinks were delicious. And it’s pet friendly !! Overall we had such a wonderful time. Would definitely recommend.

I had my car given to the doorman for valet. The next day my car was given to me with damage to its front passenger fender. I protested & asked to see camera footage as they have cameras all over the property. They did not let me see the video but called me a few days later & said it was not their fault.

Was a paying guest at this hotel and I went to take some photos by then stairs, I was then told I was no longer allowed to take photos and I had to stop. But when I got down the stairs there were other white counterparts taking photos as well and they were not told to stop. No one even tried to verify that I was a guest at the hotel. Very rude staff and I will highly not recommend this place

If I could rate this hotel more than five stars, I would. I traveled down for business shortly after a storm affected residents. There was a mix-up (which I feel was mostly my fault), and they went above and beyond. I couldn't stay one of the nights I was supposed to, but it was because they were housing displaced residents. The manager, Kenisha, and the front desk attendant, Ivan, were amazing. Kenisha found me alternative lodging (an equally beautiful hotel). When I returned for my second night of reservation, they had a wonderful room for me with a handwritten note and extra attention that went above and beyond anything I would have expected. Everyone here seems to care about the customers, and I appreciate the staff here. Thanks, Ivan, and a HUGE thank you to Kenisha.

We visited the hotel to have a spa and pool day. The spa is super small, but the service was great. The pool and pool staff are an absolute mess. They double charged me and produced no receipt for the transaction. When I asked for them to refund me, they said they would be in touch to correct it. The letter was apparently not working. Also, I had to include a photo of the garnish they put on my drink because it was the end of a bruised banana lol. We asked to speak to the front desk manager to resolve it, but he never came out so we had to talk to a front desk agent. The manager came out and talked to other guests, but still would not resolve the issue. This is not 5-star service. I will never visit a four seasons again.