Hotel Houston dengan Kolam Renang

1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF. 2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say. 3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity. 4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE. 5. The food was excellent. 6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there. 7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday 8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing! I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.

Hotelnya cantik. Bilik itu mempunyai cebisan makanan kecil di atas lantai. Saya suka reka bentuk hotel. Kakitangan yang sangat baik di kaunter penerimaan tetamu.

Perkhidmatan yang luar biasa. Perkhidmatan valet dan meja depan adalah antara yang paling berguna yang saya temui.

Kawasan kolam adalah mesra keluarga dan tempahan menghalang kesesakan. Bilik-bilik bersih dan semua restoran hebat. Lokasi adalah pusat kepada segala-galanya di pusat bandar. Sangat mengesyorkan.

Saya suka tinggal di sini. Saya mendaftar keluar pada pukul 11 dan saya mendaftar masuk semula pada hari yang sama. 😊

Lokasi mungkin bahagian yang terbaik. Ia bersambung dengan pusat konvensyen dan terdapat juga begitu banyak restoran dan trak makanan yang berdekatan dan terdapat beberapa yang bersambung dengannya juga. Ia sangat bersih dan saya pasti akan tinggal di sini lagi.

I always have a great stay with you guys! The staff is always on point with everything I could need, on my stay away from home! I would like to shout out the valet team, because each time I come to stay they start out my visit by being super helpful with all my bags and car after my long drive in! 10/10!

Well, I wanna say first this is better than my last stay, but it still needs major improvements. I appreciated the complimentary upgrade, but as I can't submerge myself in water right now, it doesn't really do me any good. The staff is mostly great, but my last full day, I just wanted to sit by the pool for 30-40 minutes. Not use the pool, but just sit in a chair because the weather is nice. Apparently, that's still out of the question, so yeah. I gave them another chance, and it was such a small thing I asked for. Spend over $500 on a stay, you'd expect to be able to sit where you want, especially as I wasn't even asking to use the pool itself. Sorry to take the front desk clerks away from what I assume must have been a riveting conversation! The young man who worked Friday evening (around 7pm, black shirt) was very helpful and professional, you need more employees like him, as well as the young Black man who worked evening I believe Thursday. The women at the front desk just seem annoyed to be there.

Upon check in, we went to our room only to find out the key card/lock would not work. The concierge was very helpful and said he'd send the engineer up to assist. We waited about 10 minutes, but I understand the engineer was very busy assisting with other patrons' key card/lock issues. So we had to leave the hotel for dinner and come back. The concierge said he would have the engineer test the card/lock to ensure we would be able to get into our room later that evening. Upon our return to the hotel room, we still could not get in. We contacted the night concierge,and she called the engineer. We waited another 15 minutes for him to show up. At that point, he troubleshot the issue and could not get into the room. He said he would need other tools to get us in. So we waited another 10 minutes in the hot and muggy hallway for him to come back with crowbars. He was finally able to get us in; this was after about 30 minutes total of waiting in the hot hallway. Now I do not blame the engineer or concierges; they were just doing their jobs to the best of their abilities. But a very nice hotel like yours should have a better fail safe system in place than crowbars. Kind of scary that someone could pry open a room with a small crowbar or two.

Do NOT stay in this hotel. It wasn’t a great experience from the moment we walked in. The front desk and general manager are extremely unprofessional. 1. Our vehicle was broken into. They knew about it and didn’t inform us. They were not helpful. The general manager informed us it happens often, it’s Houston and deal with it. They do NOT have any security cameras. We waited 3 hours for an officer to have a case number. Other vehicles were broken into the same time as ours and were met with the same unpleasant response. 2. If you want the bathroom light to work, you have to flip the light switch in the hallway on. 3. The air conditioner in part of the hotel was out. Stepping out your hotel room and you have an instant sauna. 4. Coffee is $5 a cup. Bring your own coffee maker. It will pay for itself. 5. Poor customer service all the way around. Marriott needs to come in and totally revamp the hotel, hire a new general manager, train staff how to interact with guests professionally and provide a positive guest experience instead of the “runny poo” we received.