J·Mountain Hotel

Perfect stay at J.Mountain for family trip. Available in Trip.com. Our stay period in summer season (consider off peak?). Prior to stay, the staff are very prompt in helpful Q and A. Services are exceedingly good, excellent and accomodating. All staff are friendly, approachable, and careful to details. Sharing local culture and history, and place of interest. Outstanding concierge service. Our stay include Tea appreciation, sumptuous dinner (2 choices), and hearty breakfast (2 choices). We were given complimentary drinks at bar, and alternative dishes to met dietary requirement. Very useful that hotel provide Hotel-Train station transfer. service, and other short distance ride to Huangshan hiking entrance (saved a lot of time). Staff helped us booked our Cableway tickets which saved us time to queue for tickets and avoid buying wrong tickets. Very spacious open concept, clean and modern room and furnishings like king size bed, large Sofa, round Table TV. Balcony with lush tranquillity view of nature full of mountainous greenery and waterfall. Sound of nature (cicada) and fortunately room comes with good sound proofing sliding door. Bath tub, shower area, and WC with build in sensor and biget spray. Standard Amenities are provided. Electric source is China 2-pin 3-pin plug standard and USB. Hotel is located within the Huangshan park (?). Saving us time in getting clearance at Park security office as the Driver brought us through the security checks with ease. We felt like VIP. Hotel is a short drive away to nearest cableway (called ‘hot spring’ cableway etc.). Do bring rain coat as weather up in the mountain is unpredictable. It rained when we reached up at ‘Yuping’ cableway. Hotel staff offered us rain coat. We have a skilful driver to transport us safely form our Hotel-Train station transfer.

Our stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel. The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right). While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly). We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their utmost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking. Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later. I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.

The hotel room very clean and spacious The staff also very nice and patient