Dolphin Hotel Cambridge

Only stayed for one night but had terrific views over the meadow. Hotel is perfectly placed for the river great Ouse and walking into St Ives. I would like to make a special mention for Seetsa on reception, who we found to be very helpful. He gave us a very warm welcome and we feel he is an asset to the hotel. Thank you .

Wonderful location with huge potential but needs work doing. The hotel rooms appear to be in 3 separate buildings. The 'reception' is a desk with a computer in a dark corridor which is being rebuilt. The reception is often empty with no staff available... if you could tell who the staff are are. The rooms were nice as was the breakfast. Unfortunately the boiler in our block broke down and we needed to move to a room in another building late in the evening. That boiler was working but had only just been turned on and it took ages for the room to warm up. My main concern is that the staff are dressed casually and don't wear name badges. Many are foreigners and some don't speak very good English. It's difficult to tell who is staff, guests or a contractor working in the hotel. This was disconcerting and unprofessional as it appeared no one was in charge or wanted to take responsibility. The guest's experience would be vastly improved if the staff wore name badges. This would have given the impression that we were in a proper establishment.

My husband and I booked a 1 night stay at the Dolphin Hotel, St Ives, Cambridgeshire. It was one of the best stays anywhere. The room was delightful, and the views were stunning, absolutely stunning. The personalised treatment we received from Liz and Eduardo was second to none. This is our second visit to the Dolphin hotel, and we're already thinking of our next visit. A truly wonderful place to stay with exceptional people, which helped to make our very short stay memorable. Thank you to everyone at the Dolphin Hotel...you really have exceeded our expectations.