Cas Gasi

Wish I could go lower than 1. Soon they will become SoHo House which is great b/c they are clearly going downhill and unable to sustain the place. I tried my best to resolve the issues with the hotel, and despite in the end deciding I only wanted to forget my experience there, and just asked them to stop sending me auto-requests almost daily for a review (and an inability to unsubscribe to their e-list) or else I would post about my experience, they have not stopped. Gave them 3 months and three chances, so here goes: First: there were nice aspects to the place (lovely setting and location, most comfortable bedding ever, potential for wonderful food grown right on the property that was often unrealized). My biggest complaint was the staff -- insincere at best (could hear them complain about their management and the demanding guests despite their fake smiles... several quit the week I was there) and at worst was a front desk person who was clearly a con artist (I had the evidence in a series of harassing texts he sent me - I eventually shared them with the owner who seemed unimpressed and not surprised... she told me not to worry my complaints would get him fired because help was hard to find and he was limited, so in the right job). They also named dropped constantly (no discretion, the owner as well as the staff) - which celebrities and what European royalty had stayed there and heresy about their specific compliments... almost to the point where it seemed I was supposed to feel 'lucky' they allowed me to stay there. As for the facilities: the pool was OK, but the spa area (hot tub, sauna, etc.) was by advanced reservation only, one guest per hour, and frankly smelled like mold / mildew, was dated and wholly unappealing. It was so uninviting I cancelled any treatments because I didn't want to be in the space at all. The restaurants had some very good food, and some misses. There was limited selection because of low occupancy and little outside property diners. One night an unexpected dinner crowd of 12-14 arrived from off-site just as I was ordering, and they kept telling me I couldn't order the things I wanted since those were the items the larger party might want and they didn't want to run out of food!

We booked a family room for a week. Our daughters are 8 & 9 years old and are, and were, very well behaved. But, time and time again the hotel staff kept telling us that our children are only allowed to swim in the tiny “children pool” at the rear of the grounds surrounded by walls, even though they were making no noise and there were no other guests round the pool. Other guests with families suffered the same experience repeatedly. The hotel does NOT WANT CHILDREN. They want “an oasis of calm”, not families. It’s a shame they couldn’t make this clear on their website and only tell you AFTER you’ve arrived at the front desk and paid half of the €7,500 fee. Appalling. Ruined the holiday. Never coming back. Be warned if you’re a family.

Lovely little hotel that is good only if You want to be very secluded and eat at night in hotel. It is so deep in the country, that the unproved roads and unlit signs at nite can be hard. Calling taxi may be only way. I had a room, that looked like a little old house, stone walls It had all the amenities, breakfast was good, pool area nice This is quite expensive but that is not problem. It is just so out of the way. Everyday when I returned, I did not go back out. In the winter this may be the only luxury hotel open. Ibiza has more winter closings than ever.