596prernag
29 Disember 2023
Please double check your confirmed booking before checkin day. We booked 2 rooms in the Spice Grove hotel for 1 day and after reaching hotel at 8.30 pm, the ***ager denied our booking and after showing confirmation mail , they were like ‘ sorry for the inconvenience’ as due to the mistake of the reservation desk they failed to book our room and they over booked their hotel rooms and no rooms were available for us. It was a family trip for us with the parents and they made us wait for 2 hrs at the reception. Moreover as it was December end , all hotels were fully booked. On top of that the Front office ***ager Mr. Tibin Thomas lied to us that he has booked 2 rooms in some other property, but when we insisted on getting the other hotels reception guy on call he confirmed only 1 room.. When we asked Tibin about the same, he was like its ok sir you just go and adjust in 1 room but just go from this property as we can’t help you in the scenario. I would never recommend this property to anyone
Terjemah