firazzledazzles
17 Mei 2024
I had a strange experience at this hotel. I booked a king room and after checking in, realised I'd been given a twin (the type where the mattresses split apart as soon as you lie on the bed). I called to ask for it to be altered to a king and was told it'd be done right away. 4 hours later this wasn't done, so I went to reception and spoke to the manager. Again, I was told it would be done straight away. After coming back from dinner, now 6 hours after check in, it was still a twin room. I went back down to reception, and was told that there must have been a miscommunication by me and housekeeping was busy and they would do it when they had time. They became quite argumentative and said that it was a miscommunication which I felt was quite disrespectful after booking a king, calling, and visiting reception twice. In the end, I felt the reception was so abrasive about the problem that I checked out and asked for a refund - it just wasn't a relaxing experience for a 600eur a night room. I still don't understand why they didn't just say sorry and fix the problem. Otherwise, the hotel lift was dirty, the corridors felt tired and had marks on the walls / doors, and the toilet was sandwiched between two walls about 3 feet apart so felt quite uncomfortably claustrophobic. Overall it was way apart from a 5* hotel. I checked in instead at the St Regis up the road which felt like a world apart. On the upside, they did agree to a refund straight away and the view from the sea view rooms is amazing.
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