Hotel dengan Wifi di Braddon

"We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests."

"Good location and easy to find restaurants nearby, room facilities (such as washing machine, microwave and balcony) are very well. The breakfast is delicious!"

"Service was above standards, shared facilities were well maintained, the room was clean and sufficient. Bit of a struggle with no A/C however the fan provided in the room helped out with that problem, (you get what you pay for). Very sufficient for short stays. We booked very last minute and were still met with happy staff with a room card and spare cards ready for us to take with simple instructions to get to our room."

"Booked last minute and had no issues. The minibar was also free, quite a lovely hotel. You can park for free if you want if you come at night and leave by 0830hrs."

"Overall, our stay at Madison Apartments was pleasant once we finally got into the room. The apartment itself was spacious, clean, and well-equipped with everything we needed — from toiletries to kitchen essentials. The A/C wasn’t working properly at the time, but it wasn’t a big issue since the weather was cool. However, the check-in process was extremely disappointing and frustrating. I had called ahead to ask if we could check in just 30 minutes early as I wasn’t feeling well and needed to rest. Upon arriving around 1:35 pm, we were told the room wasn’t ready, which I completely understood since the official check-in time was 2 pm. But when we came back at 2:40 pm, the room was ”still not ready”. The receptionist asked us to wait another 30 minutes to an hour — we ended up waiting until almost 3:30 pm, and it was still not prepared. It was honestly a terrible start to our stay — being sick, exhausted, and having nowhere to rest while continuously being told “just a little longer.” The receptionist was kind and apologetic, but it was clear she wasn’t getting any real updates from housekeeping. It felt disorganised and unprofessional for an apartment of this standard. Breakfast was another letdown for $25 per person — very basic, with no hot food. Just bread, cereal, fruit in syrup, and some bakery items. The pancakes were the only saving grace. Coffee mix wasn’t good either. Once inside, though, the apartment itself made up for it — spacious, comfortable, and had everything you could need. It’s a nice place overall, but the check-in process seriously needs improvement."

"Modern hotel, pretty and clean apartment with all the amenities. The extra cot for our daughter was fantastic and they even bothered to make it look like a well-made bed. When checking out at the reception our daughter received a nice backpack gift from the staff. Impressed with the hotel, definitely we will come back. Ps. If we want to be picky, I would suggest changing the robes to softer ones."

"I booked the pet room with my dog and was really happy with the room. The room is spacious and clean, it also has a backyard for my dog which was really great. I thought I had to pay for parking but the staff told me the parking at the front of the building is free and I was quite lucky and managed to get a spot when I got there. Location is great, not far from CBD and all the resturants so there were lot food choices. Also really loved the building and the garden, will definitely be choosing Mercure next time I am in Canberra."

"The customer service was great, though i didn't have a need to call, i noticed there was no telephone in the room and I could not connect to YouTube or netflix from my device to their Television. Otherwise, i was satisfied."