Hotel dengan Wifi di Sint-Joost-ten-Node

"Andrea at reception was incredibly helpful from the moment we arrived. My boyfriend had a lovely conversation with her as she’s also Spanish, from Andalusia, which made the welcome even more personal and warm. We were given an update, and everything exceeded our expectations. The room was amazing, and the hotel’s location is absolutely perfect. We can only say thank you for such a fantastic experience. Highly recommended!"

"The interior design of the hotel features a mid-century style. Both the public areas and the guest rooms are very clean and well maintained—credit to the housekeeping team for their excellent work. However, the front desk service needs significant improvement. Upon arrival, there seemed to be an issue with the front desk computer system. The only staff member on duty was clearly aware that guests were waiting to check in, yet she did not even look up. Instead, she kept her head down and muttered to herself for a full five minutes without acknowledging anyone. At check-out today, I asked another front desk staff member for a receipt (or any document confirming that the room charges had been fully settled). Her attitude was extremely rude, and she bluntly told me that they had no right to provide such a document, not even by email. I would simply like to say to this front desk lady: please do not treat guests like they are ignorant. After I firmly explained that I needed proof of the deposit refund, she finally and reluctantly printed the document for me. The front desk staff at the Hilton Brussels clearly require better training. Unfortunately, this seems to be a common issue in Europe—even at high-end hotels, service staff are often poorly trained. 酒店內部裝潢是mid century風格，公共空間跟客房環境都相當整潔乾淨，給清潔團隊一個讚！但櫃檯人員就有待加強。抵達入住時櫃檯電腦似乎出問題，櫃檯唯一的一個服務人員知道旅客們在等入住，連看旅客都不看一眼，就低著頭自顧自一直碎碎念長達五分鐘。今天退房時請另外一位櫃檯的人員給我一張收據（我有註明或是其他證明房間款項結清的文件都可以），人員態度非常差的跟我說：我們沒有權利給你這份文件，連用電子郵件寄送也不行。只想跟櫃檯這位小姐說不要把客人當**好嗎？後來我又據理力爭說那我需要押金的取消證明，她才勉勉強強印出來給我。布魯塞爾希爾頓酒店的櫃檯人員訓練有待加強，但這好像是歐洲通病，歐洲就算是高檔酒店的服務人員都欠訓練。"

"L'eau chaude n'était pas toujours au rdv ; nulle part pour accrocher les serviettes de bain"

"Booked the most basic room there was, as I was there for the F1 weekend, and will not be in the room except at night for resting. The location is nestled nicely between Brussels North Station and the shopping area/Grand Place, so most places that I wanted to go were walkable. I didn't interact with many service staff except when I checked in and out. Shower pressure was poor; it could have been better, considering the water pressure was quite strong. In terms of cleanliness, you could feel the grime on the carpet when walking barefoot. There was mould all over the pillars and walls of the room and toilet, and a musky smell coming from the cupboard. There is also no air-con in the room, when I say no air-con, I don't mean it is spoilt, there simply isn't one, so expect the room to be stuffy, especially on hotter months. I was lucky as the temperature at night was around 16C, so I used the portable heater as a ventilator fan."

"Enjoyed my stay here very much. From the beautiful view of the city to the short distance walk to the centre, would definitely consider coming back. My only dislike was the lack of wardrobe in the room. I found myself looking around for one but there was only hangers hung above the little desk, where the coffee and tea maker is. 8/10"

"It is located in the city, beside double tree hilton and few walks away from a station. It took us 8mins walk to the famous street and the Royal Galleries. The room is really spacious, completes with amenities, good service over the counter about me asking how to go to the Charleroi airport in the morning. It is also very clean and comfortable for a budget stay."

"Here are some details that the hotel could manage better: 1. Water pressure not strong enough 2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower. 3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area. 4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all. 5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet. 6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool? Besides of the aforementioned, there are still something I like. + There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great. + Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area. +Quick lift - It will bring you directly to the floor you press for +The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day."

"The hotel was good. The location is good. One thing you need to be careful about is that this hotel comes in an uphill location, so you need to be ready to walk. There is only one thing that made my stay awful. it was some stains on the bed. I arrived at 2 AM. I was tired and I decided to sleep but in the morning I woke up. And I found out that the bed was having weird spots, It looks like human ****."

"I literally booked this room 3 hours before I arrived and everything was ready for my arrival. Brand new room (hotel was under construction) with modern look and very clean. Staff at front desk was helpful and efficient, I had an issue with the shower head and came back to it fixed quickly. Only negative was the layout of the bathroom - you can’t sit on the toilet properly, you must sit sideways 😂"

"Hotel at a great location, mins to tram, metro stations. Train station is only 10min walk away. Carrefour express is opposite too. Room is very spacious, with huge bed. Interior design  visually was so so but practically comfortable. Staffs were friendly and helpful."