Hotel dengan Wifi di Fusong

"Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday."

"331自駕第7天，白天去了望天鵝景區和長白縣，周圍住宿條件很差，選擇撫松縣松江河鎮入住這家新開業的如家精選酒店，很驚喜。 交通便利，緊鄰景區正門，步行幾分鐘可達，停車方便，可停露營房車。 酒店設施齊全，有洗衣房，洗漱用品品質高。 酒店服務熱情周到，禁止🚫帶寵物。 早餐豐盛，是旅途行程中早餐最豐盛的一家，早餐營業時間至10點結束，對長途旅行不想起早的遊客很適合，我們9點40就餐，絲毫沒有影響用餐品質，品類齊全，及時補給，點贊👍 住宿價格親民，**團購更實惠。 房間隔音效果好，助眠。 池西區域早晚温差大，酒店有24小時中央空調，温馨舒適。 床品整潔，舒適度高，衞生整潔，一塵不染。 總之無可挑剔，還會再來。"

"First time skiing in China - Chang Bai Shan Swissotel. The customer experience was not bad, excluding the experience that no one can speak any English, making it very difficult for us. I would like to give a thumbs up to both Allan and Herman. They were very helpful for us, with prompt responses on WeChat. They were very patient and kind, even though we cannot speak Mandarin fluently. Kudos to both of them. 101 stars! The hotel restaurant experience wasn’t that good for our first morning. We had to line up for the table, and the food variety could be better. Room cleanliness is quite bad, not clean at all, especially in the bathroom. There are a lot of hairs from previous stays, I guess. However, the room service is quite good."

"Really made a good choice staying here instead of Holiday In Express. As the hotel is just beside the ski resort. No need to wait for any buses just walk to ski resort, ski village and even the hot spring. This hotel is very worth it. As you stay comes with complimentary: 1) Mini Bar in room 2) Hot Spring Access 3) Ski lift access ( 2000rmb deposit) 4) Snow activities 5) Breakfast 6) Shuttle from Changbaishan West Railway Station 7) Water Park At night the whole village really feel like in the alps. One night is too less for us to enjoy everything. Had an amazing sleep. Got bathtub. Room is big and with a wide view of the ski area. Very nice 5 stars."

"Came back to this hotel again after 2 years. Very clean, comfy and just located in front of 1 of the ski track. Hotel staffs were friendly and provided good service. Hotel was equipped with washing machines & dryers which provided alot of convenience for us. The buffet breakfast was good as well. Although there is a distance to the center of the Resort & main ski center, but there were shuttle buses available every half an hour to fetch us to and fro. Highly recommended as the price is reasonable among the rest and value added is the hotel provided free ski experience & hotspring. We will definitely come back again."

"A really beautiful place with quiet and tranquility that allows us to recharge and reset from the hustle and bustle of city life. The location may be a tad far from changbaishan north slope- however, the hotel Concierge - a special shout out to Mr 孙浩熙 for going out for his way and beyond to help us get tickets and made arrangements even on his rest day.  The room is really beautiful and spacious, and it’s only a 10min walk out to get food and necessities. Side note is that the walkway could be better lighted, especially during winter as the dark falls after 5pm; and it was a little scary to walk out then.  In all, high recommended for anyone who needs a rest and have a full recharge! Really love the room and the impeccable service from all the staff :)"

"One of the best hotels we’ve stayed in the North-Eastern part of China. Room is spacious, comes with 2 bathrooms. Suitable for families. Service is excellent, breakfast spread is generous. Surrounded by international cuisines and just a few minutes walk to the ski slopes. Love that the room came with hot spring bathtub!"

"Pullman is a picturesque hotel with beautiful landscape, trees covered in powdery snow look like marshmallow, deers roaming around 😍 Thank you for the lovely service, helping us with the activities arrangement & airport shuttle. Staff at breakfast lounge are helpful and friendly 🥰 some can speak English. Others can communicate with us through WeChat."

"酒店位置很好，出行方便。房間乾淨無異味，採光和隔音都不錯，床品柔軟睡得很踏實。前台服務熱情有禮貌，響應及時，衞生打掃得很細緻。性價比很高，整體體驗感滿分，強烈推薦，下次來還住這家！"

"Everything is good but there is still room for improvement. The package come with ski ticket however should include free locker for people staying in the hotel. Dinner set menu for club benefit taste good but the meat portion is too less. Lounge overall is good but dessert selection for afternoon tea and happy hour are the same should have different selection. Everything is good and will be back again for ski next time."