Hotel dengan Wifi di Schonefeld

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"The flight from Rovaniemi to Berlin was cancelled. We have called the hotel that we’ll come by on a later available flight. Thus, only location anc service can be rated. Cleanliness and Amenities were based on our stay on 24 Dec"

"Ottima sistemazione a 10 minuti dall’aeroporto. Hotel nuovo o quasi, la nostra era una camera family da quattro molto spaziosa, pulitissima, con due televisori e molto comoda. Eccellente! Ci sono due-tre ristoranti raggiungibili a piedi"

"The staff is very friendly and nice. Breakfast is the same as other hotels in Germany, nothing special."

"Freundliches Personal, Zimmer sauber, gutes Frühstück, verkehrsgünstig gelegen, für uns genial für eine Vorübernachtung, nah am Flughafen, lustige Gastronomie mit Roboterbedienung gleich nebenan. Wir kommen im Sommer mit Enkel gerne für ein paar Tage wieder"

"Wegbeschreibung  sollte konkreter sein, insbesondere für Anreisende vom Flughafen. Sehr  netter Empfang beim Check in , Sauberkeit und Ausstattung des Zimmers sehr gut."

"Great value for a quick airport stay! The MOXY Berlin Airport is literally a 5-minute walk from the terminal – perfect for early flights or late arrivals. The vibe is young, fun, and modern with colorful decor, a cool bar/lounge area that’s open 24/7, and friendly staff who actually seem to enjoy their job. Rooms are compact (typical MOXY style) but super smart – comfy bed, powerful shower, fast Wi-Fi, big TV with casting options, and USB ports everywhere. Everything felt clean and new. Breakfast is decent for the price (continental style with good coffee), and they have grab-and-go options if you’re in a rush. Only small downside: the walls are a bit thin, so you might hear neighbors if it’s a loud night, but earplugs are provided (nice touch!). For the price (often under €90 even in high season), it’s honestly one of the best airport hotels I’ve stayed at in Europe. Highly recommended if you want style, convenience, and don’t need a huge room. Will definitely come back"

"入住朝西的房間，早餐的西瓜吃出酸奶的味道（個人猜測是壞掉了嗎？），晚餐點了一個牛肉漢堡（牛肉餅汁多味美）➕一杯mojito（淡淡的酒味）。酒店地理位置靠近機場，是中途臨時停留的選擇。步行5分鐘有大型折扣超市和一家中餐廳提供buffet，聽説附近的居民都很喜歡攜家帶口去吃。"

"Apartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital. The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport. A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock. This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult."

"Das Hotel hat ein tolles Preis Leistungsverhältnis. In unmittelbarer Nähe gibt es einen Supermarkt sowie Restaurants zum Einkauf und Verpflegung. Die Zimmer sind groß und haben eine Küche. Der Bus hält direkt vor der Tür. Die Lage ist nicht ganz optimal aber ruhig. Man benötigt ca. 20 Minuten in die Stadt. Beim nächsten Besuch werden wir wieder hier übernachten. Ausstattung und Zimmer entsprechen der Beschreibung."