Hotel dengan Wifi di Schonefeld

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"The staff is very friendly and nice. Breakfast is the same as other hotels in Germany, nothing special."

"Ottima sistemazione a 10 minuti dall’aeroporto. Hotel nuovo o quasi, la nostra era una camera family da quattro molto spaziosa, pulitissima, con due televisori e molto comoda. Eccellente! Ci sono due-tre ristoranti raggiungibili a piedi"

"Right next to the airport, quiet and clean. Perfect for early morning flights. You can use a machine to check in and get your room key. You can get food at the airport and also use the airport free Wi-Fi instead of signing up for the hotel Wi-Fi. I prepaid online with C-Trip so everything went smoothly. Very satisfied with my stay."

"After 10 PM, there’s no staff on site and check-in is fully automated. However, the process is quite tricky. A fellow passenger had trouble checking in—possibly due to a small spelling mistake or some other issue—and I tried helping him from midnight until 2 AM. Unfortunately, he couldn’t check in and ended up sleeping on the couch in the reception area. The hotel should either make the self check-in process easier or have staff available 24/7 to assist guests."

"入住朝西的房間，早餐的西瓜吃出酸奶的味道（個人猜測是壞掉了嗎？），晚餐點了一個牛肉漢堡（牛肉餅汁多味美）➕一杯mojito（淡淡的酒味）。酒店地理位置靠近機場，是中途臨時停留的選擇。步行5分鐘有大型折扣超市和一家中餐廳提供buffet，聽説附近的居民都很喜歡攜家帶口去吃。"

"Temiz , bakımlı , güleryüzlü personel , havaalanına yakın fakat şehre uzak bir lokasyon. Kendi otopark yerleri var ücrete tabi , cadde üzerine ücretsiz park edebilirsiniz. 5/4,3 kesinlikle hakederek"

"The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel."

"Apartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital. The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport. A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock. This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult."

"Even though old hotel, clean and nice breakfast!"