Hotel dengan Wifi di Schonefeld

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day. Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼"

"The hotel is conveniently close to the BER T1 entrance hall. We arrive by train for the night to catch a flight next early morning. Walking distance is below 5 min. Out room was exceptionally clean, looks very modern and had - to my surprise - excellent soundproofing. Also the bathroom and shower were very clean. From the noise of the airplanes is very few to hear. We Also very clean was the spa/sauna area. It's a mixed sauna and open til 22:00. Restaurant is in the hotel, a 24/7 Rewe supermarket in the BER entrance hall. Great stay for one night."

"เป็นโรงแรมที่อยู่ใกล้สนามบินอยู่ในทำเลที่ดีและเราสามารถฝากรถยนต์ไว้ได้หากเรามีความประสงค์จะเดินทางไปเที่ยวต่างประเทศราคาไม่แพง"

"Gutes Hotel mit allem was man braucht für 1-2 Nächte in der Nähe vom Flughafen."

"After 10 PM, there’s no staff on site and check-in is fully automated. However, the process is quite tricky. A fellow passenger had trouble checking in—possibly due to a small spelling mistake or some other issue—and I tried helping him from midnight until 2 AM. Unfortunately, he couldn’t check in and ended up sleeping on the couch in the reception area. The hotel should either make the self check-in process easier or have staff available 24/7 to assist guests."

"Super convenient for a quick overnight stay, close to airport. Shuttle service available for 3.50€ from hotel to airport. Cosy and homely feels.. free coffee and soft drinks available at lobby. 👍🏼"

"Apartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital. The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport. A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock. This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult."

"Das Hotel hat ein tolles Preis Leistungsverhältnis. In unmittelbarer Nähe gibt es einen Supermarkt sowie Restaurants zum Einkauf und Verpflegung. Die Zimmer sind groß und haben eine Küche. Der Bus hält direkt vor der Tür. Die Lage ist nicht ganz optimal aber ruhig. Man benötigt ca. 20 Minuten in die Stadt. Beim nächsten Besuch werden wir wieder hier übernachten. Ausstattung und Zimmer entsprechen der Beschreibung."

"Ottima sistemazione a 10 minuti dall’aeroporto. Hotel nuovo o quasi, la nostra era una camera family da quattro molto spaziosa, pulitissima, con due televisori e molto comoda. Eccellente! Ci sono due-tre ristoranti raggiungibili a piedi"