Terletak di Crawley (Maidenbower), Europa Gatwick Hotel berada dalam lingkungan 5 minit memandu Gereja Worth St. Nicholas dan Manor Royal Business Park. Hotel ini berada 24.2 km dari Taman Negara South Downs dan 25.6 km dari Surrey Hills.
Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup, tab panas dan sauna. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan perkahwinan dan pendiangan di lobi.
Puaskan selera anda di restoran di hotel, yang menghidangkan makan tengah hari dan makan malam atau nikmati hidangan di dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan penuh disajikan pada hai minggu dari 7:00 hingga 9:30 dan pada hujung minggu dari 7:30 hingga 10:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 246 bilik tamu. Akses Internet wayarles (surcaj) membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan surat khabar percuma, manakala pengemasan disediakan Pengemasan tersedia atas permintaan..
"Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working.
I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings.
If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately.
This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay"