Hotel dengan Wifi di Gatwick

"The location is excellent, just a 5-minute walk from the South Terminal. The room is spacious, well-equipped, and impressively soundproofed, with a comfortable bed and lovely Crabtree & Evelyn toiletries. My only room-related note is that as a solo traveller, being assigned a connecting room was not ideal. The check-in process could benefit from greater consistency. With multiple staff members handling the front desk, guests currently receive a different experience depending on who serves them — standardising procedures for luggage storage and paperwork would go a long way. That said, the front desk staff member I encountered in the evening was a genuine highlight — noticing I had a camera, he struck up a warm conversation and asked about my visit to Seven Sisters Cliff. That kind of personal, attentive interaction is exactly what makes a stay memorable, and I appreciated it. I do need to raise a more serious concern about my checkout experience. When I approached the desk a couple of minutes after checkout time, the staff member Natalia addressed me in Mandarin. When I indicated I didn't speak that language, rather than apologising or switching to English, she appeared amused and questioned why I didn't speak Putonghua. When I explained I was from elsewhere, she giggled. I want to be direct: assuming a guest's language or origin based on their appearance or booking platform is not appropriate, and the response when corrected made the experience worse. As an airport hotel serving an international clientele, guests deserve to be greeted without assumptions and treated with consistent professionalism regardless of their background. I hope management will take this as constructive feedback and address it with the team."

"Absolutely awesome location! The rooms are located on floors 5 to 8, accessible by lifts located close to the airport security screening area. It could not be more convenient 😃 The rooms are comfortable and offer a choice of lighting from bright lights to gentle colour. Great heating/air conditioning system. Shower room is a wet room and the shower was wonderful (it has incredible water pressure 🚿 😍) . Everything was spotlessly clean. 😇 TV with good choice of programmes. 📺 🥰 Check in was so easy! I just tapped the link on the email, which led me to an app advising me of the room number. 🚪When I arrived outside the room I simply opened the app, tapped to confirm I was there and the door automatically opened. This would prove difficult for someone not accustomed to using apps or without a compatible phone, but I saw a computer screen near the lifts to assist with checking in (obviously there to assist guests who might have issues with their phones) I’d definitely stay here again. Was very impressed overall 😁"

"I had booked a **King room with a bathtub** for one night. When I checked in, it was already very late—around 11 PM. **I had been traveling for over a month, so on my last night, I really needed a room with a bathtub to relax my body.** However, when we arrived, the front desk guy gave us a **disabled-access room**, which, of course, had **no bathtub**. I thought about asking for a change, but I was **extremely tired**, and it was too late. The next morning, I called the front desk to ask what had happened. The staff member said it was because they were **overbooked**. **She didn’t apologize and even seemed to blame me, saying I should have asked when I got the key.** She also claimed no other rooms were available at that moment. I explained that when we took a shower in the disabled-access bathroom, **the water didn’t drain properly**—maybe something was clogged. This made it **dangerous because slipping was a real risk**. After listening, she called back **a minute later**, saying a room was now available and that I could come to the front desk to switch. I felt **very disappointed** with the service and will **never return** Also the kettle was very dirty."

"Small and cozy room with a perfect location for an early flight. Slept remarkably well and was not disturbed by other guests, will book again next time I have the misfortune of an early flight out of LGW!"

"It's a no frills hotel. Got the job done. I booked as I have an early morning flight like many others who stay in this hotel (or those arriving late at night) Story: so I came to the hotel about one and a half hours early, around 1330-ish. The front desk staff said I can ”check in early” for £50. That's almost what I paid for the booking for a mere 90 min of stay. Point no 1. Point no 2. Context: I haven't read through the hotel policy prior. So I asked the front desk staff if I could leave my luggage there so that my wife and I plus our baby could go grab a bite in the town while waiting for 3 pm. The staff could have easily said no and I would have understood. No biggie. But then he said something ridiculous, that I can store my 3 pieces of luggage for £3 each as a donation for a children's hospital. Now if the hotel policy is no storage just said so, no need to try guilt trip customers into paying for something when it's clearly your KPI to achieve, not mine. Stop deceiving and guilt tripping costumers."