Hotel dengan Wifi di Pitlochry

"I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”"

"Bonito hotel y cómodo. Además tiene pub para tomar algo y cenar, lo que ha hecho la estancia fácil."

"It is a super beautiful living castle that I can't describe in words, it is clean and peaceful, the bathroom and room are very clean and hot water is abundant, because we arrive very late, the receptionist is also very patient and thoughtful waiting for us. Be sure to participate in breakfast, there is a beautiful view that you can't refuse! 爱出图的中国女人！冲吧！绝对不会后悔！最好可以定大房间！"

"The pitlochy hydro hotel is located higher up the hill. The room are well kept and maintained. Walking down the street need about 10-15min. The hotel has a large carpark. They have waiting area (also smoking areas) they have pools for u to enjoy as well"

"The corridor was like a maze in this hotel but the room was beautiful. Parking however wasn’t very ideal if you don’t reach there early. We reached in the evening and there was no more lot. We asked the staff if there’s anywhere else to park but there isn’t, only public parking a distance away which you need to pay for it after a certain hours (believe it’s free overnight but got to start paying from 8am or something) so you can’t sleep in if you have to park your car elsewhere"

"Hotel kecil yang hebat di pusat Pitlochry, dengan tempat letak kenderaan percuma. Hotel ini berusaha sedaya upaya untuk mematuhi peraturan Covid 19 yang baru dan membuat kami merasa selamat dan dijaga."

"The staff was more than great. Super friendly service and great logistic help."

"Nice hotel in a great location. With good sized and clean rooms. The bar meals in the evening can be busy and they weren't able to accomodate for one night. Also, breakfast starts quite late at 8 am, so can be very busy a hectic when it does begin. A 7 am breakfast start would ease that and be helpful for business travellers and walkers with an early start."