Terletak di Surabaya, Ascott Waterplace Surabaya berada di kawasan hiburan, 1 minit memandu dari Pakuwon Mall dan 9 minit dari Dataran Bandar Surabaya. Hotel pangsapuri mesra keluarga ini berada 12 km dari Royal Plaza Surabaya dan 12.5 km dari Pusat Dagangan Dunia.
Berendam dalam salah satu daripada 2 kolam renang terbuka atau berseronok dengan kemudahan rekreasi lain, yang termasuk gelongsor air dan pusat kecergasan. Kemudahan tambahan di hotel pangsapuri Art Deco ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan salun rambut.
Nikmati juadah di restoran atau snek di salah sebuah daripada kedai kopi atau kafe. Atau, nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel pangsapuri. Sarapan Eropah disediakan pada setiap hari dari 6:00 hingga 10:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Hotel pangsapuri ini mempunyai 2 bilik mesyuarat yang tersedia untuk acara. Dengan membayar surcaj, tetamu boleh menggunakan pengangkutan ulang-alik lapangan terbang (tersedia 24 jam) dan perkhidmatan pengambilan dari stesen kereta api.
Selesakan diri anda di salah sebuah daripada 182 bilik berhawa dingin yang menampilkan dapur kecil dengan peti sejuk dan dapur. Televisyen LED 32-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
"This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing."