Hotel dengan Wifi di El Segundo

"Without giving any reason, the staff sent me to another staff member to check me in while he continued assisting others. I was checked into a room that was already occupied. They kept saying they were experiencing system errors, which prevented them from telling which room had been taken. It took me about 2 hours to check into a room. However, the room was filled with a bad odor."

"The service was very good. The bed and the room were very comfortable and we had a pleasant stay. The only difficulty we had was coordinating the free airport shuttle, since it was necessary to send an SMS and our international SIM card didn’t allow us to do so, which made the process a bit complicated. Other than that, everything was great."

"The hotel is not taking responsibility. We had a 9am flight from LAX, and booked the airport shuttle for 630am for five of us (we booked two rooms), and only 2 of us can get on, the remaining 3 needed was left behind. We went back to the hotel and ask for help. The front desk person said that the shuttle services was shared by the next door hotel AC Hotel by Marriott. I asked her why we didnt get on even booking, and he confirmed only five of us were booked and we should be on the shuttle. Then she lukewarmly called the other hotel and they said that the other hotel is trying to find someone to approve the uber expense. We eneded up have to get an uber for us for $20USD, around 655am. We barely made our flight. Here is the issue 1. the 630 driver said it happened all the time. 2. the AC hotel staff said they are not authorized to approved the uber since the manager is out of readch and possibly sleeping. 3. both hotels, Hyatt and AC, didnt seem to care about booking and reservation. 4. the front desk staff was lukewarm to help, after I repeatedly asked her to make the call, then told me that AC hotel was handling. The Hyatt hotel is fine but the shuttle service is totally unacceptable. It ruins the reputation of Hyatt."

"일단 숙소에서 셔틀 운행을 해서 너무 좋고 다들 엄청 친절하세요 근처 2분거리에 인앤아웃버거 있어서 너무 좋았고 공항이랑 가까워요"

"During the stay was super great as soon as I arrived, the desk clerk was very helpful and kind with her smile. Answered all my questions politely, the location was great."

"Room was clean and quiet. Service was pretty quick and friendly. The breakfast was good with some vegan options and Oatmilk."

"Stayed for 3 nights, lovely reception lady named Valerie. Very kind and patient. Room service is every second day and parking is onsite but $35 per night. Shuttle to airport is free but inform reception in advance. Good location but nothing in walking distance. Little gym is decent. Manager Raz was professional"

"They were very cool . They had just changed their. Shuttle system so I waited for over an hour but they gave me me late check out and a free amazing breakfast!"

"I slept like a baby here! At first I found it a bit dark in the room but it was very comfy. Their reception was very accomodating and even helped me print out documents I needed for work. The free popcorn in the lobby was definitely a plus! The only down side was they forgot to put a hairdryer in my bathroom so I had to call them to request one but they brought it up right after. The location is also superb right next to a lot of food options, Walgreens, and Ralph’s."

"Formal Complaint Regarding Unprofessional Front Desk Service and Mismanagement of USPS Parcel - Stay Commencing November 26 Dear General Manager / Guest Relations, I am writing to express my profound disappointment and concern regarding an incident involving a specific front desk employee during my check-in on the evening of November 26th, and subsequent malicious mishandling of a pre-delivered parcel. My family is a Chinese tourist family visiting from Japan. 1. Unprofessional Check-in and Excellent Assistance My family checked into the hotel shortly after 9:00 PM on November 26th. The front desk was staffed by a slightly overweight lady who was not wearing glasses. She took a cursory look at my ID and informed me, with a very cold and indifferent attitude, that she could not find my reservation. I was confused and had to present my English reservation confirmation to a male colleague next to her, who immediately located my information and completed the check-in efficiently. I want to sincerely thank this male staff member for his professional help and, specifically, for warmly recommending the hotel restaurant when he learned my child was very hungry after missing dinner on the flight. The dinner was delicious, and his recommendation was greatly appreciated. 2. Malicious Mishandling of Package (USPS Tracking: 9*********************) My primary complaint concerns the female staff member’s subsequent behavior regarding a package I had shipped to the hotel. The package, a USPS delivery, was delivered and confirmed received by the front desk on November 21st. I had contacted the hotel multiple times before shipping, and a staff member named Mr. Kane confirmed the package would be held for me. When I asked the female staff member for my package, she not only denied its existence and stated she couldn't find an employee named ”Kane,” but she also told me to contact the courier company myself. She even claimed she did not recognize the address as the hotel's, despite the email showing clear delivery confirmation. Fortunately, a friendly, slightly older female staff member (wearing glasses), possibly a supervisor, intervened. While I was at a loss, this kind employee appeared with my package. When I questioned the first staff member about why she had denied having it, she immediately resorted to a blatant lie, claiming, ”This is a UPS package, not USPS.” The box was clearly marked USPS. If failing to find the reservation was an accident, then deliberately lying to prevent me from retrieving my confirmed package is an act of blatant malice. I do not know if this unacceptable behavior was due to my Asian appearance or other prejudice, but it is entirely inappropriate for a service professional. While the actions of this specific employee were disgraceful, I must also mention that my child was very satisfied with the hotel's facilities and breakfast, and we greatly enjoyed the rest of our stay. I trust that you will investigate this serious matter thoroughly and take appropriate action to ensure that employees who demonstrate such dishonesty and lack of integrity are not in a position to serve your valued guests in the future. Sincerely, A Chinese Tourist Family from Japan"