Dr. Nicole
16 November 2023
In all fairness the majority of staff here are pretty awesome with the exception of their operating manager which pretty much ruined the back 1/2 of our trip. She literally terrible human being awful, literally making my 10 year old daughter cry while I was up at the front desk extending/paying for our reservation (after we had already been there a week). I spoke to their night auditor, whom is super awesome about the interaction. Apparently the operating manager didnt take that too well and was present at the time I checked in for this trip, interrupting the staff member who was about to hand me our room keys and informed me she was refusing to honor my (all our luggage was already unloaded from the cars) reservation. That left me on Halloween afternoon scrambling to find another hotel and get my Kiddo back to our neighborhood (we’re having mold remediation done and live local) for Trick or Treating. This pretty much ruined my daughters Halloween.Equally horrible, I’m physically disabled/permanently handicapped and all my help for packing/unloading my vehicle had left sometime ago as up to that point check in was normal. I’m still next level livid.
Terjemah