Hotel berhampiran Millennium Park, Irving

I needed a solo wellness, weekend getaway and used our corporate rate to book a stay here knowing the quality of The Ritz Carlton brand. I hadn't been since it was The Four Seasons. The hotel is quite lovely and has beautiful amenities. The door persons, bellhops and front desk associates were very welcoming and professional. Due to my Gold Elite Status with Bonvoy I received a complimentary upgrade to a corner tower king room with a furnished balcony. I was so blessed to receive this room and loved the view overlooking the pool and outdoor back patios with a slight view of the golf/fitness area. ROOM: The room was so spacious with a separate lounging area, large bathroom, and furnished balcony where I had my coffee/breakfast each morning and sat each night before bed. Unlike some of the other reviews, my room did have blackout curtains (I wouldn't have slept otherwise) and I was able to sleep in both days. The big CON to this room was that I went for a restful, relaxing getaway and the AC wasn't working properly. It was cool when I arrived and would shut off during the night so it kept me up on an off all night long due to it getting hot then cool (never cold) in my room all night long. I called for them to review it the next day and they did and said 'it is fixed'. A sweet front desk person (Jasmine) even came up to my room to show me how to turn the fan on high so it would stay on. The 2nd night was much of the same. The AC is so inconsistent in delivering airflow that I woke up sweating on and off again the 2nd night. DINING: This is the biggest miss for me. Knife Italian was reserved out the first night so I couldn't try it so you either had to do room service or Outlaw, their casual dining. I opted for Outlaw. While there was room for me, there isn't much seating and their menu is very limited but my Las Colinas Salad with brisket was delicious. Service the first night was great. Tried to get a drink and dessert there on Saturday night (not busy that night) and it took 20 mins for a server to approach me. I did try Knife the second night and found that the ambiance was nice but the food for the price is mediocre at best. I am gluten free and I found the food offerings in general for room service, Knife, and Pool bar are very limited. Knife was very hard to find gluten free items and our waiter said that their pastas were technically gluten free b/c they use a 0% flour which I didn't understand. He wasn't very engaging or helpful in my dietary restriction. I did has a poke bowl by the pool the next day and it was fantastic. IN my opinion much better that Knife Italian. Finally, my breakfast on morning one was avocado toast on gluten free bread. I asked for the bread to be really toasted first b/c often times it isn't and it gets soggy. While the avocado mixture was great they delivered it on soggy gluten free bread. The next morning, they offered it to me again and I declined and asked for a the gluten free Belgian Waffle and was told

I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.

Marriott Bonvoy Ambassador member and traveling on business. Great hotel and pleasant location. Friendly front desk and my room was upgraded per my Marriott status. Concierge lounge was well maintained and stocked with refreshments. Convenient parking and coffee was pretty good. I’ll stay here again and bring my running shoes next time, there’s a very cool trail around the lake.

Everything was great only wish they had USB ports for chargers in the room.

My family was in the area to visit schools. They were very impressed with the construction of the hotel and lay out of the rooms, even the parking lot was nice. Everything was beautiful and very clean. The breakfast buffet was very good too! The location was great! We would certainly stay here again.

We stayed here back in early April and our room was not clean. There were crumbs and food wrappers on the floor. The sheets and blankets were very stained. The dishwasher did not work and was moldy inside. The dishes were not clean and we had to hand wash all of them. Despite these issues the rooms were nice. The staff was great and the breakfast was good. We attempted to stay again assuming we just got a room that wasn’t clean and we’d have better luck. I booked my reservation online for a one bedroom suite. When I arrived at the property I was told they no longer had a one bedroom and would be up charging me for a two bedroom. The guy at the front desk informed me that their website will still sell the room even if they don’t have one available. To which I stated that is not my problem and I shouldn’t be up charged. He informed me there was nothing he could do and it was going to be $70 more for the 2 bedroom a night. The man was very polite but in my experience if the hotel website is selling rooms that aren’t available it is on the hotel to upgrade me and I should not be charged. The man cancelled my room at no charge which I really appreciated.

Ugh. Wish we’d read the reviews here first. No love for Diamond members. We couldn’t even get the breakfast voucher without updating something in my husband’s Hilton profile. Then, despite his profile stating that he prefers high floors by the elevator, we got 2nd floor on the opposite end of the hall… in a room that had a smell. Windows were dingy. Room was literally basic, at best. No bottled water either - should have been standard for Diamond members. The cherry on top was no late checkout… not even the 30 minutes other people got! Never mind that my husband is LIFETIME DIAMOND. Not one person at that front desk… either in the afternoon when we checked in or the morning when we checked out was friendly or cared remotely about customer service - they were clearly punching a clock and couldn’t be bothered. Best advice - stay somewhere else! There are plenty of other hotels nearby! My husband has stayed this hotel numerous times in the last hotel for work and will never be back.

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

The pictures don’t compare to the room. It looked like it had been renovated with modern day feel, kitchen with all appliances, large bathroom and nice bedroom. I would stay here again. Also thank you to Cindy for her help.

This is not a 3 star hotel. The condition and quality is closer to a Motel 6. Everything is dirty and in disrepair. The rooms were not ready even after 5pm. We had to wait for over 20 minutes even though the place was half empty. The locks on the egress doors do not function. The rooms were likely last updated in the 1990s. The cabinets are falling apart the shower did not work. Stains all over the carpeting. A good amount of the exterior lighting is burned out. The flag is down at night but the lights are burned out The building is half painted. The carpeting is pulling up. There is mold under the sink.