Hotel berhampiran Handwerksmarkt am Samstag, Isla de Lanzarote

Just returned from a 5 night stay in Club La Santa. Had a wonderful time and already planning a return visit. Pros: The facilities are truly outstanding, such as the running track, CrossFit Area, Olympic swimming pools etc. Classes are plentiful and varied and the hardest part is just trying to fit everything in. We ended up attending lots of classes and trying things we hadn't tried before, such as the Ariel fitness and the SUP introduction. The morning runs are well organised and very well attended and every single member of the green team is helpful and knowledgeable. There are several different pace options and those who wish to walk can also go out in a group. We did the Volcano hike - it is a must do - brilliant. You are out for around 2.5 hours and its a lovely route up along the coast and to the top of a nearby volcano, giving great views. Everywhere is immaculately clean. Cons: Not so much a ”con” but just a few ”watch outs” We are vegan and so the vegan food options were quite limited. We didn't go hungry by any means but the menu is limited for vegan visitors. We went half board and so were eating in the buffet ”Atlántico” and each night they had 1 vegan option which always involved Heura, a meat substitute. We did eat lunch at El Lago twice and tried the vegan burger and the vegan sandwich (both again made with Heura) which were nice. The apartments dont have air con. We went in October but it was still very warm on an evening so we had to sleep with the door open and the window in the bathroom to create a breeze. As it is a very windy island, it can make for quite a noisy night but it was needed to bring the temperature of the room down. Be careful with the shower, it tended to alternate between very cool to scalding hot during use. This happened daily and i imagine is down to the sheer number of people using the water supply at the key times of the day but we just got used to dipping in and out of the water when it changed. Its a wet room style bathroom so easily done. I would say that these are small ”watch outs” and in no way took away from what was a brilliant brilliant holiday and we will 100% be return customers. In fact, every time you speak to others, they are saying how they have been 3/4/5 or more times themselves.

It is the best hotel in which we have ever been. The rooms are huge and comfortable. Food was amazing, a lot of different tastes every day. Places for children prepared very well. Hotel is splitted into different areas. If you travel with children you get the room closly to the pool for children and playground. If you travel adults only you get the nice room close to the swimming pool for adults only. Hotel is allocated close to the beach. We would like to thank all the service teams there. Especially to Bartek, Francesca and Anas from the animation team! Thank you for amazing time spent toghether!

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

Estancia corta , supongo que por eso no hemos podido sacar el máximo provecho al hotel. Se ve que el hotel disfruto de mejores épocas. Nos pusieron una habitación al lado de alguna instalación porque había mucho ruido. Lo mejor la ubicación..

We have had only excellent experiences with H10 hotels so was very disappointed with White Suites. The good : The staff were very friendly and worked hard but they had to because it was very obvious that they were understaffed(maybe they had difficulty recruiting or more likely a management decision in my view) , Our room wasn't ready on arrival even though it was 5pm ( short staffed)but we were offered another temporarily where we could shower, which was appreciated. Thanks there to the guest relations guy (didnt get his name) but he was great all week always wanting to help if needed. The room was a deluxe with the private shared pool, newly renovated and good quality (we had to pay extra for this). The not so good: The food was of a poor standard, I know we are all different when it comes to this but even if you try and get over the fact that it was nearly always luke warm the basic quality of the ingredients was well below H10 standards. Poor choice of prepared salad dishes at lunch only once did they serve a simple bowl of tuna or sardines, thats not expensive surely. The cooked to order meat and fish was not of good quality either, dinner & lunch. Overall not good The general areas of the hotel are just too small for the number of guests. Very difficult to get a sunbed with a functioning brolly (lots reserved by 9am it was quite amusing when there was a downpour one morning and the towels etc. got soaked). The dining room is manic, nowhere to sit for the evening entertainment which was at the pool bar, the lobby bar small with very uncomfortable chairs only 1 sofa. I dont want to be negative but we wont be returning to the White Suites, it was not cheap so I was relying on our other H10 hotel experiences expecting to get value for money, sadly not. The H10 Timanfaya Palace at the other side of the port is so much better and will go there instead next time we visit Playa Blanca

We travelled as a group of 3 families in a group of 10 and were sadly really disappointed with the level of service experienced during my recent stay at Dreams Lanzarote Playa Dorada from 23/07/2024 to 30/07/2024 and despite upgrading to the ‘preferred club’ experience unfortunately, the experience was far from a dream and was in fact totally unsatisfactory. We actually decided to book at the recommendation of our friends that we travelled with to resort, given that they had a wonderful experience staying at Dreams Playa Dorada in August 2023. We booked this holiday as a group of 3 families with 10 people arriving together in total. Had we have received a better level of service we could have been a group that would have returned every year and raved about your beautiful hotel, to all of our friends and family. Upon arrival, my family and the other two families we travelled with as a group waited for 30 minutes to check in, with no welcome or acknowledgment from the staff. This lack of hospitality set a negative tone for the rest of our stay. Additionally, despite a member of our party specifically requesting that our rooms be located next to each other, and in block 1 next to the preferred family pool back in February, our accommodations were not arranged as requested and essentially told by reception staff that they had not been able to plan for this despite our requests 5 months prior to arrival. This although a minor inconvenience caused unnecessary hassle and was dissapointing not to be in the part of the hotel our group would have made best use of proximity wise despite forward planning. Furthermore, the restaurant service at the hotel was incredibly slow. Preferred club guests are not prioritised or able to book tables for a specific time and wait times for tables were far too long, on a number of evenings we had to take our children to the buffet restaurant as they could not wait this long to eat, which meant our a la carte experience was completely diminished. We had to wait for extended periods to be seated on numerous occasions and even after being seated, again we waited for extended periods to place food orders, and the cocktails we ordered took a staggering 40 minutes to arrive from the bar located about 20 metres away. This unacceptable delay significantly impacted our dining experience and left us feeling frustrated and dissatisfied. It was very clear to us all that the staff although working very hard which was very much appreciated they were under resourced and therefore under pressure, and this reflected in the service and manner in some cases. Moreover, the behaviour of some staff towards guests was concerning. We witnessed staff, lifeguards and guest services aggressively removing towels from sunbeds throughout the day (not just the AM) creating an uncomfortable atmosphere and ruining the feeling of the relaxation we were promised as preferred club guests. For example You couldn’t go to grab lunch and come back A. becau