Pengguna Tetamu
10 September 2021
This hotel is nothing like that advertised. We had trouble finding it, there is no sign for Point Napier Estates, but a very faded one for “MacKinnon House”. When we walked into our room I could have cried. We have been staying in hotels for over 50 years and have never encountered one as bad as this. Our room was filthy, there was poo all around the rim and down the toilet, I don’t think the carpet had ever seen a vacuum cleaner and was very badly stained, the curtains didn’t close and were falling down, etc. etc. etc. When I complained I was offered a cancellation and refund and was told that they would book us into the hotel down the road. I told her that everywhere was fully booked, so it was then suggested that they either cleaned our room or we went elsewhere, we had no option but to take the cleaning of room offer. When we returned the room had been cleaned. At no time were we given an apology, but we’re told several time’s that it was after all a budget hotel! Surely even a budget hotel should be cleaned between guests! The following morning we had breakfast, the lady serving us was rude to both ourselves and the couple we were traveling with. Our friend asked if they had green tea and she snapped his head off saying, once again, that it was a budget hotel. DO NOT STAY HERE!!
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