Hotel berhampiran Hayenpet, Istanbul

Me & my wife have experienced an extraordinary stay in this breathe-taking hotel.It was our wedding anniversary and it became an unforgettable beautiful memory for us. Thanks to Mrs. Beliz Adam, from the romantic room setup to welcoming us in our arrival and the guidance for every single detail until our departure set the bar really high, which made us feel at home and made our stay more than special. Everybody at the front office and reception, Mr. Sinan, Mr. Burak and everybody was always helpful. Adding to the list, Mrs. Arife and Mrs. Burcu from floor services, and the gentleman playing the piano ( did not have the chance to learn his name but we could not get enough listening to him). And all Josephine Restaurant team. Breakfast and service quality also deserves a mention. Thanks to all team, our experience became an unforgettable memory, not like we have experienced in any other stays in any kind of top hotels. Hope they keep this level of success, as guests which we do not come across very often. We will definitely be their guests again in the near future.

Myself and partner stayed for 4 nights. Before arrival, I received regular emails from the hotel and they told me they would be giving us a lovely room as I informed them it was our anniversary and we are excited to visit Istanbul. We arrived at the hotel quite later than expected due to our flights getting delayed. We were shown to our room and it looked nice, but I must admit I was expecting more. But it was clean and the view outside was beautiful. We could see all the landmarks and a lovely view of the Bosphorus. We went out to explore and came back to the hotel around 10 pm. We decided to have a drink in the lobby. The lady instructed us we must pay cash for our drinks. This seemed odd, but we paid in cash. When we took our drinks and sat down within 5 minutes later a couple paid for their wine, and the same lady had the card machine to take card payment. I called her over and she seemed reluctant to acknowledge me. After my persistence, she asked how could she help me. I asked why we were forced to pay in cash and those guests had just paid with a card. She walked away and the manager came over. I told him we were guests at their hotel and what had happened. He explained the machine wasn’t working when we wanted to pay, but it is working now so if we wanted to we can now pay by card. We didn’t bother to do this as I wanted to understand the reason. It did seem they wanted cash payment in case we did a runner…also strange how the machine suddenly worked 5 minutes later. It did annoy and upset us both as we didn’t believe the explanation. When we went up to our hotel room we noticed a bad smell. We didn’t notice this earlier, but my partner described it like a perm solution (Not pleasant at all). In the morning we called reception. Housekeeping came up and they were unable to speak English. They went into the bathroom and filled up the air spray dispenser. I called reception and was baffled that this was the fix. I explained that there is clearly a more underlying issue and that masking the smell will help, but not resolve the issue. The next day reception was very helpful and they moved us to a nicer room with a better view. However, no air freshener in the bathroom so this is not consistent in all rooms. This makes me think we were deliberately given a bad room, despite their promise of a lovely room for our anniversary. There were lots of positives though. Some of the staff are very polite and helpful. (not all of them. We found some to be quite rude to us) The staff on the front desk were always so friendly and nice. The staff during breakfast were also very friendly. Although they don’t all speak English I had some difficulties determining if there was meat in a specific food item. So if you have allergies there could be a slight risk here. Something I think the hotel needs to resolve. But the food during breakfast was fantastic. So many options and the food was always varied and fresh. The hotel itself

Начну с того, что сейчас этот отель называется DNZ TAXIM FERİDİYE HoTEL. Бронировала я пребывание на три ночи через букинг в номере делюкс. При заезде нам был выдан другой номер, не соответсвующий описанию и фото при бронировании. Вернулись к администратору с попыткой объяснить, что номер явно другой. Он долго искал наше бронирование, нашел, в итоге дал другой номер. Он был больше и по размеру походил на тот, что был на фото, но при этом не соответстовал внешне. При этом нам было сказано, что других номеров нет. В итоге, пришлось остаться в этом номере. Потом мы начали осматривать его более детально и оказались в легком шоке. Дело было то, в каком состоянии был сам номер: дверные наличники были отломаны, стены все покоцанные до основания, незакрепленная мойка, перетертый шланг для душа, кран, который держался на честном слове. Кран и вентилятор просто торчали из стены, над дверным проемом в ванной все было замазано цементом без какой-то отделки (все есть на фото). Полотенца грязные, с остатками губной помады, а также дырками. Постельное белье тоже было под вопросом. В стоимость проживания входил завтрак, который опять же оказался не таким, как на фото на букинге. Фото завтрака тоже прикреплено к отзыву. Основное там - это полбатона. На стойке регистрации работают арабы, которые по-английский знают пару слов, то есть изъясняться с ними крайне сложно. Ну, и напоследок вишенка на торте. Решили, что не выдержим тут три ночи и уедем после двух ночей. В итоге, администраторы отменили нашу бронь, когда мы выехали, и отправили на букинг информацию о том, что мы якобы не заехали. В общем, они просто обманывают людей! Я никому не рекомендую этот отель!

The place is popular and our room is at 7th floor however, the bedroom is laterally in the terrace which is cold at night!!!!! Although they made some renovations there😭😭😭you can hear people outside talking

I visited Istanbul from USA and this is my review! This hotel is very clean and kid friendly! It’s a must you stay here if you ever visit Taksim, Istanbul. This hotel is in the perfect location, A lot of good food nearby, shopping nearby, grocery stores and mosque. All of the staff is amazing below i will list the names of the staff members that helped keep our stay easy. 1. Emrah 2. Furkan 3. Dilek 4. Zamira 5. İlham 6. Salih A BIG THANK YOU TO THE WHOLE ASTON HOTEL STAFF!

During our one week stay in Sofitel Istanbul, staff were very warm and helpful! We stay in a suite, room is very clean and cozy! Very impressive service when having our breakfast buffet in the restaurant. Before our departure, Chef Ahmet even made a special dish for us and Mehmet treats the customers iust like your family members! The entire team is very well trained in general and definitely we will come back again.

This property gave us good staying experience having all the promised amenities and well served. On the problem is many service staff do not understand English which is not something bad but still. Regarding the location of property i was but disappointed because this is very much in the outskirts of the Istanbul city, and when the city itself is a attraction and you live beyond doesn't make any sense and you have to travel 25 to 30 kilometres every day to get to your visiting spots. Otherwise they do give a five star service as they pretend to.

The hotel staff were kind and courteous from the get-go. We were delighted to receive an upgrade and were impressed by the size of the room. All facilities within the room were kept in excellent order. However, some attention to cleanliness was lapsing. We found dirty handprints on the TV and walls. This, however, was rectified with housekeeping. Breakfast was included in our package but the range and quality of food was not very good. At one point, during our stay, there was nowhere to sit, and our plates were cleared away before we had finished our food. The location is about 30 mins away from the main tourist sites, but the Mall of Istanbul is a 15-minute car journey away. This is a great mall for shopping, entertainment, and getting something to eat. There is also an outlet mall 10 mins walk away that has a supermarket, fast food restaurants and a few branded shops. Overall, I was pretty pleased with the hotel and would stay again.

Location is not very convenient. Room service food is average at best. Several times the bed sheets and cover was still wet when they replaced them. Room is very small. Rooftop bar plays good music. Breakfast is the same everyday. The best experience we had with this hotel was the doorman. Overall experience was below average.

Loft Airport Hotel exceeded all expectations! The modern, stylish design creates a welcoming atmosphere, and the rooms are spacious, clean, and well-equipped with all necessary amenities. The staff were incredibly friendly and attentive, ensuring a smooth check-in and checkout process. Location-wise, it’s unbeatable for those needing quick access to the airport, and yet it’s quiet enough for a peaceful night’s rest. The breakfast selection was diverse and delicious. I highly recommend this hotel for anyone seeking comfort and convenience near the airport. A solid 5/5!