Wanda Vista Residence

Ulasan Wanda Vista Residence

Wanda Vista Residence

Mahmutbey Mah. 2664. Sok. No: 25 Mahmutbey Mah. 2664. Sok. No: 25, Bagcilar, Istanbul, 34218, TürkiyeLihat Butiran Hotel
Wanda Vista Residence
Wanda Vista ResidenceWanda Vista ResidenceWanda Vista Residence
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4/5
Sangat Baik
37 ulasan
Ulasan yang disahkan
Persekitaran4.0
Kemudahan4.2
Perkhidmatan3.8
Kebersihan4.0
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Semua ulasan(37)
Ulasan positif(23)
Ulasan dengan gambar/video(1)
Ulasan kurang baik(3)
An-Ak
Apartmen Bilik Raja
Menginap pada Jul 2024
Keluarga
8 ulasan
4.2/5
Sangat Baik
Disiarkan pada 5 Ogo 2024
The hotel staff were kind and courteous from the get-go. We were delighted to receive an upgrade and were impressed by the size of the room. All facilities within the room were kept in excellent order. However, some attention to cleanliness was lapsing. We found dirty handprints on the TV and walls. This, however, was rectified with housekeeping. Breakfast was included in our package but the range and quality of food was not very good. At one point, during our stay, there was nowhere to sit, and our plates were cleared away before we had finished our food. The location is about 30 mins away from the main tourist sites, but the Mall of Istanbul is a 15-minute car journey away. This is a great mall for shopping, entertainment, and getting something to eat. There is also an outlet mall 10 mins walk away that has a supermarket, fast food restaurants and a few branded shops. Overall, I was pretty pleased with the hotel and would stay again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you for taking the time to share your detailed feedback. We are glad to hear that you had a positive experience overall, especially with the kindness of our staff and the room upgrade. It's wonderful to know that you enjoyed the spaciousness and the facilities in your room.We sincerely apologize for the lapses in cleanliness and appreciate you bringing it to our attention. We are pleased that housekeeping was able to address the issue promptly, and we will make sure to reinforce our cleanliness standards to avoid such occurrences in the future.Regarding breakfast, we value your comments and will take them into account as we work to improve the quality and variety of food offerings. We also apologize for the inconvenience with seating and early plate clearance, and we will work with our team to improve the guest experience during busy breakfast hours.We appreciate your understanding and are happy that the location suited your needs. We would love to welcome you back in the future and provide an even better experience.Kind regards,Guest Relation Team
Mohamed Osman Gafar
Bilik Apartmen Twin
Menginap pada Ogo 2024
Keluarga
6 ulasan
3.2/5
Disiarkan pada 30 Ogo 2024
Getting someone to help you with the luggage is a luxury in this hotel. I called the reception, asking for assistance, but no one showed up. Eventually, I had to get it myself because otherwise, I'd have missed my flight. There are many receptionists, but they mostly do nothing, and some of them are even rude and poorly trained
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding luggage assistance and the level of service at the reception. This is certainly not the standard we aim to provide, and we deeply regret that we did not meet your expectations.Please be assured that we are addressing your concerns with the team to improve our service, particularly in terms of responsiveness and professionalism. Your comments are valuable in helping us make necessary improvements.We hope to have the opportunity to welcome you again and provide a much better experience.Kind regards,Guest Relation Team
McGrady-1
Bilik Apartmen Twin
Menginap pada Nov 2024
Bisnes
23 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Nov 2024
Mr sinan Mr okan Mr berkan they were so prosseffional customer services
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Wanda Vista İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Guest Relation Team
Pengguna Tetamu
Apartmen Bilik Raja
Menginap pada Okt 2024
Pasangan
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Okt 2024
Mr berkanMs sin and Mr semi Mr kadirsarp Mr seref Mr yigitcan thanks
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you for your wonderful review! We’re so pleased to hear that your stay was a positive experience from start to finish. It’s always a pleasure to receive such positive feedback, and it truly motivates our team to continue delivering the best possible service. We can’t wait to have you back with us again soon for another memorable visit!"Guest Relation Team
Sulaiman Salehi
Suite Keluarga Apartmen
Menginap pada Jun 2024
Solo
3 ulasan
1.5/5
Disiarkan pada 28 Jun 2024
Check-in took 30 minutes. Very cold and unwelcoming front desk staff. Hotel infr. is very old. The location is far from everything. Public transportation is no where near the hotel. One relies only on taxi. Won’t be staying next time in this hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced during check-in and for the lack of warmth from our front desk team. Providing a welcoming and efficient experience is very important to us, and we will work with our staff to ensure this is improved moving forward.We also regret that the hotel infrastructure and location did not meet your expectations. While our hotel is situated in a quieter area, we understand the importance of convenience and will review the accessibility options we offer to better serve our guests.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards Guest Relations Team
Pengguna Tetamu
Pangsapuri Standard
Menginap pada Sep 2024
Bisnes
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Sep 2024
Mr Berkan ms seminary Mr sinan awesome very kind and professional employee
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you so much for your kind words and positive review! We’re delighted to hear that you had a pleasant stay with us and that our team made your experience memorable. It was a true pleasure to have you, and we look forward to welcoming you back on your next visit.Warm regards,Guest Relation Team
Brandinje
Apartmen Bilik Raja
Menginap pada Jun 2024
Lain-lain
11 ulasan
4.2/5
Sangat Baik
Disiarkan pada 1 Jul 2024
The hotel is very luxury and useful we stayed in the residence and would stay again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you so much for your kind words and positive review! We’re delighted to hear that you had a pleasant stay with us and that our team made your experience memorable. It was a true pleasure to have you, and we look forward to welcoming you back on your next visit.Warm regards,Guest Relation Team
Ayache
Suite Keluarga Apartmen
Menginap pada Jun 2024
Keluarga
5 ulasan
2.5/5
Disiarkan pada 22 Jun 2024
They didn't clean the room and change towels and delay add water at the room
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with room cleanliness, towel replacement, and the delay in providing water. These are not the standards we strive to uphold, and we will ensure that these concerns are addressed with our housekeeping team immediately.Your comfort is our priority, and we truly appreciate your input to help us improve our services. We hope to have the opportunity to serve you better in the future.Best regards,Guest Relation Team
Pengguna Tetamu
Apartmen Bilik Raja
Menginap pada Dis 2024
Pasangan
13 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Dis 2024
Berkan sinan burak best employee
Terjemah
Jawapan daripada Pihak Penginapan: Dear GuestWe are incredibly grateful for your thoughtful review! It’s fantastic to know that our team made such a positive impact on your stay. Providing excellent service is our top priority, and your feedback encourages us to continue improving. We are so pleased that you had a memorable experience with us, and we look forward to hosting you again in the future!"Guest Relation Team
Pengguna Tetamu
Apartmen Bilik Raja
Menginap pada Dis 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 4 Dis 2024
Kadirguldal semih selinay eray bey Berkan harissa konaklama
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing Wanda Vista İstanbul and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Guest Relation Team
WZ.biu
Bilik Apartmen Twin
Menginap pada Nov 2024
Solo
22 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Nov 2024
酒店非常喜歡 每次出差伊斯坦堡都會住着 前台工作人員Okan 非常友好熱情
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you so much for your kind words and positive review! We’re delighted to hear that you had a pleasant stay with us and that our team made your experience memorable. It was a true pleasure to have you, and we look forward to welcoming you back on your next visit.Warm regards,Guest Relation Team
Pengguna Tanpa Nama
Pangsapuri Standard
Menginap pada Ogo 2024
Bisnes
10 ulasan
2.2/5
Disiarkan pada 24 Okt 2024
酒店外表還可以,價格也不是便宜,還有待提升。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you for sharing your feedback with us. We appreciate your comments regarding the appearance of the hotel. We are constantly working to improve our services and facilities, and your input is valuable in helping us make the necessary improvements.We understand that pricing is an important factor, and we strive to offer competitive rates while maintaining high standards of service and comfort. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind regards,Guest Relation Team
Pengguna Tetamu
Bilik Apartmen Twin
Menginap pada Jul 2024
Keluarga
1 ulasan
3.5/5
Disiarkan pada 15 Jul 2024
الاهتمام بالنظافه من قبل الفريف ..والتنوع في الافطار
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind feedback. We are delighted to hear that you appreciated our attention to cleanliness and the variety in our breakfast. Providing a clean and comfortable environment along with a diverse selection of breakfast options are among our top priorities, and we’re thrilled that you enjoyed these aspects of your stay.We hope to welcome you back soon for another wonderful experience!Best regards,Guest Relation Team
Pengguna Tetamu
Bilik Apartmen Twin
Menginap pada Nov 2024
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Nov 2024
mr berkan ms anil excellent
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest Thank you for your wonderful review! We’re so pleased to hear that your stay was a positive experience from start to finish. It’s always a pleasure to receive such positive feedback, and it truly motivates our team to continue delivering the best possible service. We can’t wait to have you back with us again soon for another memorable visit!"Guest Relation
Shanghaipizicai
Apartmen Bilik Raja
Menginap pada Jul 2024
Keluarga
3 ulasan
3.0/5
Disiarkan pada 13 Jul 2024
酒店挺大的 位置有點遠,服務很一般,三點才能入住。離馬路近,噪聲大,入住時衞生都沒乾淨
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We appreciate your comments regarding the size of the hotel and the location. We apologize for the inconvenience caused by the noise and cleanliness issues upon check-in. Please be assured that we take cleanliness and guest comfort very seriously, and we will address these concerns with our housekeeping team to ensure a higher standard moving forward.Regarding the check-in time, it is our standard policy to begin check-ins from 3:00 PM, and we hope this is understandable.We value your feedback as it helps us to continuously improve, and we would love the opportunity to welcome you back for a more pleasant stay.Guest Relation Team