Pengguna Tetamu
20 Oktober 2022
I hate giving Not so good reviews, but this hotel was not up to par. First of all, we stayed here because it is a great area just to walk and see all the sites in Fatih Istanbul, even though I read mixed reviews. I was looking for a local hotel with a view of the Bosphorous and the Blue Mosque. And this place offered it. I booked a family room with two beds in a high floor. When we got there, the young man that was working the counter, did not speak very good English. So he took us to a room, which was a tiny room with 2 tiny beds, I told him that was not what I had paid for, then he took us to another one, that had just one big bed, and we were 2 persons. when he saw that I was very aggravated, he told us that our room had something wrong with the shower and they were fixing it, that he could put us in one room in the basement provisionally until next day, and then around two we will have our original room. The room he put us in was actually in the basement, it was large, but the windows were facing the inside of their warehouse. Pretty creepy. next day as promised, he took us to a room, when I open the windows to see our view, all the views were obstructed by buildings!!!!.. we were so disappointed!!!.. so yeah, I guess they’ve photo shopped the view of the room in their site, because all we could see was the top of ugly buildings. the a/c never worked right, the shower would flood if we would let it run for just a bit, and the furniture where we had our refrigerator, the hinges came out. None of the three guys that worked the counter, spoke or understood English very well. So everything got lost in translation. I am not an ugly American. I am a well traveled person, and I believe if you work in a hotel you should speak another language. needless to say, we couldn’t wait to get out of there. The breakfast was OK, but that location was very nice. This hotel just needs to have a huge update and they need staff that speak other languages other than Turkish. in the end, they told me they were going to give me a refund for what happened the first day and they just did a mess in my credit card. Also they want it for me to go somewhere and pay because their system was not working. if they gave me a rebate it was maybe of €6… I do Not Recommend this hotel.
Terjemah