Nova Plaza Crystal Hotel & Spa

It was terrible hotel. Very rude staff they didn’t pay attention to my requests at all Also trip.com didn’t help me regarding changing the room. The problem started with trip.com: 1- trip.com works with some travel agencies for selling rooms of hotels, each one bid less price for a room of a hotel, wins. But sometimes they do wrong. I booked a standard double room in low price, that was the problem. 2- when I checked in the receptionist of hotel told me that you reserved basic room (without window) but I insisted i booked a standard room. They sent me to a very small room that even there was no space for my suitcase! 3- I asked trip.com to change my room to a bigger one (standard size as i booked a standard room as stated in my voucher) but they brought me to the basic room that had no window 4- the big problem was that AC of whole of the hotel didn’t work, the previous room was so small but had window and i could open it to cool down the room; but the new one has no window so it was too hot and no ac 5- i asked to cancel changing room and come back to the previous room but hotel didn’t accept! 6- I was trying to ask trip.com to change the room again but they only said we are so sorry and something like this 7- I had to open the door of room whole of my stay to cool down the room and no one helped me! My wife was crying and couldn’t sleep nights! Trip.com staff only saying we are sorry and disconnecting! So I never com back to this hotel nor use Trip.com

They are not supportive , during sleeping and when someone walking and talking in the salon you wake up immediately because the rooms’s bed very close to the salon.

Noisy - absolutely shabby windows, whistling all night! Bed isn’t ok for 4 star hotel as well: cheap foam mattress. Breakfast is very basic - you have to pay around 4 euro for fresh juice additional. Unbelievable for prepaid breakfast! All in all it’s totally overpriced and not 4 star hotel- never again

Below average level, i wonder can be classified as level 4.5?

地理位置優越：因為伊斯坦堡機場巴士有到塔克西姆廣場的，所以這個酒店的位置也是下了巴士後比較近的。附近都是四五星酒店，吃飯的餐廳也較多，附近還有獨立大街，類似於上海的南京路步行街。 價格和安全方面：我們提前一天預訂的，價格是rmb 1k元含3早，雖然價格不便宜但是比小巷子裏300多一晚的酒店還是安全多了。 服務和衞生：微笑服務，早餐種類很多，現做蛋餅很好吃。唯獨缺點是淋浴房是單扇玻璃門，容易濺水出來。馬桶沒有清理乾淨。o

İstanbul da merkezi konumda aile ile gidilebilecek temiz bir otel her ne kadar bütün imkânlarını kullanmasam da ihtiyaçlarımı gideren ve tekrar tercih edebileceğim bir otel

Отель очень удобно расположен для тех, кто пользуется автобусами из/в аэропорты. До него буквально 3 минуты пешком по ровной поверхности - в Стамбуле это актуально, там есть горочки) В отеле чисто. Персонал любезен и предупредителен. Хорошие завтраки. Но свежевыжатый сок за 6 евро это слишком дорого. Есть и замечания. В номере предлагается чайник с набором пакетиков чая и кофе. Но нет сливок. Обычно бывают. Стоит бесплатная бутылка воды, но нет стаканов, только чашки. Очень плохо работал отельный вайфай, пользоваться им в моем номере на 3 этаже было невозможно. Внизу у рецепшн работал получше. Были проблемы с включением телевизора. Сообщила, достаточно быстро пришел мастер и заменил батарейки в пульте. В целом, отель той цене, что платила я - 75 евро - соответствует.

Ylmaz 是非常樂於幫助和藹的經理，陪我家娃玩的非常開心，也有室內恆温泳池 ，和娃遊了半個小時，非常開心且難忘的經理

服務好，位置好，離機場大巴，馬克西姆廣場，獨立大街都很近