Sorriso Hotel Due

Bad experience. It is impossible that this is a 4 star hotel. Not worth the money paid for it. You will struggle to take every breath of air as most of the rooms (as room 207)don't have windows , the Ac isnt working and smell of cigarette smoke is everywhere. If you choose a room with a window(on the street side) , it will be connected to another room and you will not be able to sleep from noise (as room 504).

I spent in this miserable hotel the worst 10 days of my life, I was forced to stay in it because I had previously paid the accommodation fees to a travel agency in Amman called " 4 Seasons for travel and tourism" , which by the way I do not advise anyone to travel with. Most rooms have no windows. AC was working only on heat mode. The only way to freshen the air in the room was to open the door. Cigarette smell. Poor Wifi coverage. Below average breakfast. Unprofessional staff; The bald buffet attendant, while cleaning one of the tables, yelled and pushed chairs over after a cup of tea had been spilled, and was disrespectful to people sitting quietly at breakfast. • I woke up at 9 am in the morning forced because of the sound of the housekeeping lady screaming as she was talking on the phone in a very loud voice while cleaning the room opposite to my room without closing the door of that room. construction work in the adjacent hotel until 3 am (12/5)

We stayed in the hotel for 7 nights, the rooms were very very small, the breakfast was poor and the juice was tasteless, electricity was cut many times and the stuff doesn't clean rooms, they only do the beds also we asked for iron and they said that they don't have one!! And we also asked for a room service menu they don't have one!! Although the location of hotel was great we were nearby everything but there was many hotels in the street so u better choose another hotel One of the worst hotel experiences in istanbul, wouldn't recommend this hotel at all

This hotel is conveniently located at 300 m from Aksaray Tram Station and about the same distance away from Vezneciler Metro Station. The neighbourhood is busy during day, but very calm at night. It is full of restaurants. The rooms are fine, with comfortable beds, but not up to 4-star level. Several things in the room were broken and then hidden, for instance the table by the bed had a loose leg and was glued in an amateuristic way waiting to collapse (which it did). Also the overall organisation of the hotel is not up to standard. Despite our booking of 2 connecting rooms (for 10 people) and despite having conversations with the hotel assuring that they were ready, upon arrival only one connecting room was and they gave us two other separate rooms, which was problematic considering that most of our party were minors. There was no enforcement of rules towards guests making a lot of noise at night. The breakfast is good but gets quite monotonous over the days. The breakfast seating and serving area was too small to accomodate the guests staying at the hotel. There was, however, excellent coffee. The big plus of the hotel is the extremely helpful staff but there is a language barrier, especially at night. Near the hotel there is an excellent Turkish Delight and Lokum shop named Tuğra with the most humble and friendly shopkeeper we met in Istanbul (Balabanağa Mh., on the corner of Vidinli Tevfik Paşa Cd. and Harikzedeler Sk. at street level of Hotel Klas).

The hotel was a bit different from the pictures. The staff were very friendly and tried to help however the building and the rooms were not as nice. I did reserve it for 10 nights but after seeing the hotel I changed my reservation to one night and moved. A staff named Faruk helped a lot and other staff let us cancel our reservation without penalty. The free breakfast was nice. I think the neighborhood is not very good and that is the downside. My room did not have any windows and it was not nice.

The hotel is amazing. The room is large, clean and beautiful. Everything in the rooms work well. Also, the most amazing part are the stuff. They welcome you with a smile and they know English very well! Especially a guy who is called Faruk helped us with our luggages and everything. Be sure to find him for a better service!

We had a very good holiday at this hotel. The room was clean and spatious and the food was very good. It is situate in the middle of the Town.The personal of the hotel was very kind. We recived the room imediately. We will come back at this hotel! I recomand it!

Wij vonden hotel simpel maar netjes. Het enige wat echt is tegengevallen was het ontbijt. Het brood was oud en hard, de kazen waren uitgedroogd. Dat kan echt niet! Het personeel aan de receptie en van het onderhoud was steeds vriendelijk. Al is men de Engelse taal niet goed machtig.