Hotel Izmir dengan Gim

After check-in we found out that the indoor swimming pool and the sky roof restaurant weren't open due to maintenance. This was the main reason we booked this specific accommodation. So it was a very big disappointment. I think the hotel should have announced this on their website so customers don't stand for surprises!

I had been told I was booked into this hotel after my surgery close by. When I arrived they didn’t have a reservation for me but rang the hospital to find out where I should be. Gave me a seat and a coffee and were so friendly and caring whilst I waited to be picked up. They wouldn’t take payment for the coffee and the WiFi. I hope to visit again and will definitely make sure I stay at this friendly professional small hotel. Thank you.

Resepsiyon, restaurant ve kat hizmetleri görevlilerinin hepsi son derece profesyonel, ilgili ve güleryüzlüydü. Tesis tertemiz ve konforluydu. Otel son derece sessiz bir yerde olduğu için , rahat bir gece uykusuna da bir katlıdır. Son derece memnun kaldım.

Very polite the staff. Room is clean n facing the garden which is very quiet. Perfect location that many tourists sites n restaurants nearby within walking distance. In short, the living experience is excellent.

Trip.com dan 2 yetişkin 2 çocuk olarak junior suit rezerve ettim.Gitmeden resepsiyonu aradım.Rezervasyonu teyit ettim.Ücret iadesiz rezervasyondu.Otele 2 çocukla gittim ve bana rezervasyonumun sadece 2 yetişkin olduğunu söylediler.Oda küçücük ve 2 yatak ekleyemem dediler.2 ayrı oda verin dedim ücret almamız gerekiyor dediler.2 çocukla son derece stres yaşadım.Daha sonra otel müdürü yardımcı olarak bize 2 ayrı oda verdi.Ücretsiz olarak.Hatanın kimden kaynaklandığını bilmiyorum ancak son derece sıkıntı yaşadım.Bir daha trip.com dan rezervasyon yapmayacağım.Ayrıca otel resepsiyonu ile olan görüşmemi mutlaka kaydedeceğim.Otele sordum.Tarih verdim görüşme kaydımızı çıkarın diye.Kaydımız yok dediler

Lovely place to stay over before going to Izmir airport. Great shopping mall within walking distance. Food was reasonably priced and was good. We had evening meal and that was well presented and very good. Breakfast wasn't great but eatable. Hotel rooms are big and clean. We really enjoyed our stay, taking the stress of a long trip direct to the airport from where we were staying. In the early hours.

My visit there was absolutely amazing the staff was super friendly especially the concierge “Cagatay” he spoke English and helped us with all enquirys he was absolutely amazing and i couldn’t be more great full for all his help he genuinely made our stay there even more amazing then it was.

This was our 4th stay at the Hotel for 1 month duration this time & came by car from the U.K. it was as always a consistent level of 5 * service with good secure parking. The staff in all areas are always polite & welcoming with special thanks to Mrs Mehbare who always ensures our stay is comfortable & nothing we require is too much trouble. I would also like to thank the Housekeeping staff especially ( Mrs Songul ) who kept our room spotless and the Hotel which was always very clean. The breakfast was always plentiful with a good selection & pleasant staff. Thank you Mia & hope to see you soon.

Çok memnun kaldım özellikle çalışanlar fakat kahvaltı konusunda biraz eksiklikler var ödediğimiz ücret karşılığında daha güzel ve çeşitliliği olan özellikle sıcak çeşidi biraz daha arttırabilir teşekkürler

We stayed there for a night and we were utterly disappointed by the rooms, service, breakfast everything. What can go wrong in a hotel, ACTUALLY HAPPENED ! 1. The rooms we recieved the AC wasn't working - room temperature was 30°C, the manager was unhelpful and kept telling we would check, we would check - nothing happened. Technician came but even he dint understand anything. So finally we had to change the room, the manager asked us to see rooms first before shifting (we did their work by checking rooms, as they themselves weren't aware which room the AC was working or not) 2. We checked close to 8 rooms wasting 3 hours of our time after reaching the hotel and got a room which max cooled to 27°C, manager told he wud provide us a table fan - but that too wasn't working 3. Service - we had 2 medium sized bags, 2 small bags. The bellboy says, I am working alone so I can't take the luggage all by myself, u have to help me. If u don't not possible to move 4 bags by myself. Seriously, does it go that way ! 4. Electricity issues - while having breakfast in the morning, there was no electricity. 8t came back after 1/2hr, so we ate our bfast in the dark 5. Safe box - I kept my valuables in it and closed it. But it dint open. I had to struggle to connect with all the hotel staff, he technician told - the safe was a problem, why did I put my valuables in the safe. Well then what's the purpose of the safe 🤔 The manager Geyzah was unhelpful, un-co operative. She dint do anything to solve our problem. While whatever help we got was from Mr. Ali, who did everything to make us feel better