Hotel berhampiran Wyoming Stargazing Office, Jackson

Went as family of four (kids are ages 10 and almost 9) for four nights over Indigenous People’s Day weekend, and I believe the price of the room was half of what it would have been if we traveled in August. So that’s always nice. Plus, the changing of the leaves more an already scenic place even more magical. We loved the hotel for many reasons. The room we got was big and, therefor, very comfortable. It had a great view of the ski trails / mountains. Bathroom was big with all the amenities. Huge closet for storage. Nice coffee/tea area with new boxed water supplied daily. The lobby was tastefully decorated with lots of beautiful Western-inspired art. We loved have our morning coffee/tea by the fireplace. Kids enjoyed the complimentary s’mores package. We loved pool area and hot tubs— beautiful setting among the Aspen trees which were turning bright yellow. (They were closing down the pool for the season though on our last day!) The restaurants were also both excellent. Finally, we appreciated getting use of the house car, which we used to explore the town of Jackson. I think timing our trip in early October was perfect, as it was not crowded at the hotel and made things easier for us (like use of the car). We also did the Wildlife Safari Tours of Grand Teton and Yellowstone. Booked through concierge but with an outside company. We didn’t ask for a private tour, but they were both private! Plus they were half of the cost of what the concierge was charging. This was the way to go!!

Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, ”I need help”? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, ”Do you need help? ” maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place for this trip.

I'd probably rate this closer to 2 stars, versus the 3 stars we were shown when booking via Amex Travel. The staff was generally polite and helpful, and the complimentary breakfast was okay (nothing special). There's a lot of inconsistent information floating around the property. Like different advertised rates for underground parking on the website/mobile app/check in (is it 18 or 19 dollars?), or the info sheet says that housekeeping will come every other day by default (kind of gross)... But then you find out that they don't come *at all* unless you request it. Stuff like that. But the main detractor is the rooms. The hotel is only a few years old, but the rooms were built cheaply and they're already showing their age. Some highlights: - Terrible lighting. Some of the bulbs are comically dim, and the side of the room opposite the window is perpetually dark. As soon as I asked the front desk staff, they knew exactly what I was referring to (and sadly, said that there's nothing they can do). - Very little storage. We came to hike, take tours, do outdoor stuff, etc., which requires a lot of gear. There's one coat hanger on the wall, two undersized dresser drawers, and a very tiny closet. Nowhere to keep shoes, and most of our room was covered with clothing all week. - Uncomfortable furniture and bedding. The ”West Elm” couch is hard as a rock, while the ottoman is lighter than a cardboard box. And I've never actually had back pain after sleeping on a hotel mattress...except for this trip. - Outlets throughout the room are unusable. The plug just falls right out, as they've been so worn. Bubbling wallpaper near the window, loose or damaged fixtures, awful shower head was par for the course in this room. - Terrible infotainment options. No way to connect my phone to the TV for streaming. There were 3 TV apps... Netflix, Showtime, and YouTube...and that's it. On the 5th day, Netflix disappeared from the TV completely. The one bright part was that the 'premium' internet was decent... I don't know about the free stuff, as I long ago just quit trying to even use free hotel wifi due to awfulness. The hotel was an okay base of operations for a week, where we spent almost no time in the room. But I wouldn't stay here again, nor would I recommend it to others.

在Jackson town 算比較便宜的了，雖然看起來很像Motel，但房間裏面還是不錯滴！ 地理位置很不錯！

房間古色古香，大堂裏還有壁爐，火焰燒起來，感覺一下子温馨好多，酒店周邊環境也靈，有點像瑞士小鎮……很清凈很乾凈，值得推薦

그랜드 테톤 여행을 위한 숙소였는데 최고 였습니다. 잭슨홀 중앙에 위치해서 관광하기 좋고, 넓은 객실과 편안한 침대가 좋았습니다. 체크인 할때도 친절한 직원 덕분에 기분이 좋았습니다.

位置不錯，乾淨整潔，服務人員友善。

房間很乾凈，但設施比較老舊。由於天氣原因我們航班被取消，遲了一天入住酒店。理解他們的退房政策，但是與酒店的交流過程很痛苦，前台經常沒人，也遲遲不回郵件。 酒店位置很好，早飯也美味。