Hotel berhampiran 5 Points Vintage, Jacksonville

This is an example of “what I ordered” vs “what I got.” As a frequent customer of Hilton it is rare that the photos are drastically different from the hotel accommodations. This was an exception. This hotel was not well maintained. All of the flooring, the lobby, elevator, corridors, etc needed cleaning. The carpeting in the room was both worn and not clean. Trash was left on every floor, including the guest room. I would not recommend staying here until a refresh or remodel is confirmed.

Tempat yang bagus lokasi yang baik, bersenang-senang dengan orang yang sangat ramah

kawasan yang sangat bersih persekitarannya baik

This hotel was in a great location, especially if you didn't rent a car. There were so many places to walk to...restaurants, breweries, gas station, CVS, etc. And they were good restaurants! The place was clean and it has a beautiful pool in the back of the building. The gym was handy and they have complimentary breakfast with many items to choose from. Like any hotel it had a few kinks, but what made it great were the team members at the front desk, specifically Armenia and Andy. Both of them were so friendly, so helpful, so cheery and accommodating. I did not find out until after dealing with Andy that he is the manager. And Armenia couldn't say enough great things about him and his managing style. He treats them all as a team and even further...as a family! My company treats everyone the same way, so I admire this style. Cheers to you Andy! Marriott is lucky to have you.

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

Several good restaurants close by.

It took my wife two days to get to Jacksonville to meet me at my business meeting due to a series of airline delays, so I wanted to have her favorite drink waiting for her when she arrived. I ordered a vodka and soda and told Todd, the Sheridan bartender, it was for my wife who was on her way from the airport. He immediately poured her drink into a glass and said he didn’t want the ice to melt and dilute her drink, and he would re-pour it when she arrived. Then he suggested that she might be hungry after flying all day, so I ordered her some food. After some time had passed, I asked if I could order some onion rings for myself. Unfortunately, the kitchen was closed but he said he would make them himself. When my wife finally arrived and I we went out to meet her I heard someone saying to the Uber driver, “I’ll get that bag.” Todd had followed me out to the front entrance to welcome my wife to the Sheridan, and help with her bags! Todd then kept the bar open long enough for my wife to enjoy her food and drink without having to rush. Todd’s welcoming service went well above and beyond anything we have ever experienced in all our travels before. Hope we get a chance to come back someday just to say hi to Todd.

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.