Hotel berhampiran Diamonds Direct Jacksonville, Jacksonville

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

Hotel location is very convenient to where I am visiting and the room is nice and clean. The breakfast is also good too.

Saya Suka Perkhidmatan PELANGGAN Hebat yang diterima daripada Puan Muda! Begitu juga dengan Sopan Sopan kepada Kami! Kami sentiasa datang ke sini walaupun memandu berbatu-batu untuk datang ke sini untuk Menerima Perkhidmatan PELANGGAN Hebat yang dia berikan kepada Kami setiap kali kami datang untuk tinggal di sini!!!!

Nice front desk

Great option close to JAX, shuttle service worked perfectly, and Angelina was super welcoming!

Thank you so much for the incredible staff at the hotel, they were so kind and accommodating. Definitely enjoyed my stay and I would definitely recommend this hotel if your are near the airport. They also provide a free shuttle service to the airport. Once again the Staff are amazing

Positives - Beds are comfortable and we had a good sleep. Negatives- Horrible service, trashy grounds that are in need of professional landscaping. Very dated hotel. I’d definitely stay a couple miles up the road nearer to shopping and dining at one of the newer hotels next time. Overall, it just felt sketchy.