Hotel berhampiran Marina Beach, Jakarta

one of my choice to go to the hotel in north jakarta, with a comfy place, a large room, but lack of lighting. its okay, i always back again in here wkwk

I, on behalf of my husband would like to rate 1 or poor during our stay. Because of your management action during quarantine made my husband and my son 8,5 yo are separated for 14 days . You strictly refused him for taking new sample of PCR test while it is valid by current regulation. In addition your team threatened my husband if he did not want to be isolated in Harriston Hotel and preferred to choose in the 'Wisma Atlet' he Will be deported after 14 days isolation. I already Made report to the 'Satgas' team about this and they Said your team's statements were against the law. So i Will make sure to publish this issue in social media so the government can investigate your hotel and Harriston too . You guys , Shangrilla and Harriston has taken advantage of other people so badly.

The hotel was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient.

The room is good , the bathroom is clean and the facilities are complete enough. The hotel near the trans jakarta around 10 minutes by walking and near the spot food. The service is excellent and all staff are friendly.

I was given a smoking room and i didnt like it. Asked for another room but it was full. Overall the hotel was okay...

Had a pleasant time staying here with my family for a one night staycation. The staffs are so friendly and informative, the facilities are well kept and nice. Love the vibes and will definitely stay here again soon

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

It is Ramadan but the hotel is very busy and full of visitors. The foyer outside lobby is very useful and the reception service are very good. The lady for breakfast is very friendly and always smiling. Guava juice is nice but better still if less sugar. If i can make some corrections, the correct chinese word for exptesso ”one shot” is 一份 or ”double shot” 两份, not what written on last photo, Hope you like my observation and kind reminder 😏

Sprtiny pas giliran sy resepsionis lg badmood 😆 jauhh lbh ramah securty nya... kamar 307 shower ny bermasalah becek keluar klo dinyalain, kamar 308 lg batuk flu smaleman batuk sampe kdenger jelas ke kamar. jd brasa dikontrakan guwe gbsa istirahat 😅. Untk kbrshn dan fasilitas sdh baik cm sop custimer service ny hrs lbh ditingkatin jgn kya di hotel melati yg minim attitude